Create an authorized account

The Authorized User Account Creation Service is a digital service provided by Saudi Arabia’s Ministry of Human Resources and Social Development. It enables business owners to appoint authorized users to act on their behalf within the Qiwa platform and ministry services, facilitating the electronic management of employee and labor-related transactions. The authorized user gains multiple permissions including application submissions, case monitoring, document issuance, and other labor-related processes without direct employer involvement.

The setup process involves employer or HR manager logging into Qiwa, selecting the option to define or add a new user, entering details such as name, national ID or residence number, mobile number, and assigning the appropriate permissions. Electronic approval by the employer is required to ensure security and confidentiality.

Authorized accounts can manage all platform services including work permit issuance and renewal, contract documentation, service transfers, appointment scheduling, and more, enabling data uploads and updates that enhance electronic workflow within the company. The ministry provides technical support and detailed guides for efficient service use.

Importance

Speeds up transaction processing and reduces reliance on in-person visits.
Distributes administrative responsibilities among authorized personnel.
Improves time management and reduces errors in processing applications.
Ensures secure and transparent transaction handling.
Supports digital transformation and ongoing work system updates.

Challenges

Ensuring precise definition and control of authorized user permissions.
Regular updating of authorized user data.
Managing account suspensions or expired permissions.
Providing consistent user support and training for service adoption.