Users Management

The User Management Service on the Muqeem platform enables establishment owners to add, modify, and delete authorized user accounts for accessing electronic services related to resident employees.

The process starts by logging into the establishment account as the primary user, navigating to 'Establishment Management User Management', where new users can be added by specifying type (resident and resident partners or resident partners only), entering details like name, email, national ID or resident ID, and required permissions.

Permissions include interactive operations such as issuing exit/re-entry visas, residency renewal, passport updates, and more, customizable by branches and needs. After addition, the user receives an activation link via email, and subscription fees are deducted from the establishment's balance. The service allows permission modifications or user deletion, noting that only Saudi users can access certain services like passport updates.

Importance of the User Management Service on Muqeem:

Enables efficient task distribution among HR team based on specific permissions.
Ensures secure access only for authorized users to available services.
Facilitates multi-account management for large establishments with multiple branches.
Provides activity tracking and logging for each user to enhance security and accountability.
Supports quick addition and activation of new users without service disruptions.

Challenges related to the User Management Service:

Requires purchasing additional user subscription from establishment balance before adding.
Precise permission assignment to avoid granting excessive or insufficient access.
Account activation via email and verification codes sent to mobile.
Restrictions on some services for Saudi users only, like passport updates.
Maintaining confidentiality of addition data and permissions to prevent unauthorized access.