Update Passport Information

The Passport Information Update Service on the Muqeem platform is a specialized e-service designed to update expatriates’ passport data in residency and labor systems after a new passport is issued or an existing one is extended.

This service is used when a resident renews their passport either in their home country or within Saudi Arabia and needs to transfer the new information into the system so they can renew residency or issue exit–re-entry or final exit visas without disruption. The process starts with the employer or an authorized user logging into the Muqeem platform or a linked service such as Absher Business, searching for the resident using their residency number, and selecting the “Passport Information Update / Transfer” option.

Then the new passport number, issuing country, issuing city, issue date, and expiry date are entered exactly as shown in the new passport, and the request is submitted and confirmed after paying any applicable fees. Once completed, the new passport data replaces the old record in residency systems, allowing all subsequent services to proceed without conflicts between passport details and system records.

Importance of the Passport Information Update Service on Muqeem:

Ensures residency and visa records match the renewed passport, preventing application rejections or processing delays.
Enables smooth renewal of residency and issuance of exit–re-entry visas without extensive in-person paperwork.
Reduces legal exposure arising from failure to keep passport details updated in official systems.
Improves establishments’ management of expatriate files by directly linking passport data to digital platforms.
Supports digital transformation of passport services by replacing manual update forms with electronic processing.

Challenges related to the Passport Information Update Service:

Requires the resident to be physically inside the Kingdom and not flagged as “absent from work” when the service is executed, limiting eligibility in some situations.
Often disallows updates if the current passport has more than a year of validity left, or if information was changed recently within a defined period.
Demands high precision when entering the new data (passport number, issuing country and city, dates) to avoid request rejection or data conflicts.
Frequently must be initiated from the employer’s or authorized representative’s account, requiring full coordination between resident and employer.
May be temporarily affected by system slowdowns or maintenance, so planning updates well before renewal or travel deadlines is advisable.