Forget Password

The Password Recovery Service is a security e-service available on most government and private platforms like Muqeem, Absher, and others, allowing users to regain access to their accounts when forgetting or losing their password without recreating the account.

The process begins by selecting 'Forgot Password' or 'Recover Password' on the login page, entering the registered email or mobile number to receive a security verification code via SMS or email.

After entering the correct code, the user creates a new strong password meeting security standards (such as length, special characters, and numbers), which is then saved and activates the account immediately for login and continued service use. This service is typically linked to two-factor authentication mechanisms for added protection and logs recovery attempts to monitor suspicious activity.

Importance of the Password Recovery Service:

Maintains continuity of access to sensitive services without losing account data or granted permissions.
Enhances security by relying on official verification channels instead of sharing passwords with others.
Reduces pressure on technical support teams by empowering users to resolve common issues independently.
Supports compliance with digital security standards on government platforms through logging and monitoring recoveries.
Prevents operational disruptions for establishments or individuals dependent on electronic platforms.

Challenges related to the Password Recovery Service:

Inability to recover if email or mobile number is outdated, requiring administrator intervention.
Potential temporary account lockout after repeated failed attempts to protect against automated attacks.
Need for access to the registered device or network to receive verification codes in cases of full access loss.
Requirement to choose a strong new password to avoid repeated cycles of forgetting or breaches.
Necessity of securely storing the new password to prevent recurrent recovery needs.