Signing up an Account (Individuals)

The Individual Account Creation Service is an online service on SPL platform for individuals to register a new personal account, accessing postal and logistics services such as national address registration, shipment tracking, cost calculation, bill payments, SMEs bundle purchases, and P.O. Box management.

It is used by first-time individual users handling personal or small commercial mail independently, like global shopping via Alami or shipment savings. The process starts on splonline.com.sa or app registration, entering core details like national ID or residency number, full name, mobile, email, and strong password.

Verification uses OTP to mobile/email for ownership, with optional linking to national address or ID for advanced features like bill viewing or Alami/Awfar subscriptions.

Success creates the account instantly, sending confirmation with login guide, enabling saved addresses, notification customization, and dashboard for tracking and payments via SADAD or bank. This simplifies Saudi Post interactions like parcel costing or status checks, ensuring data privacy and activity logs for compliance.

Importance of the Individual Account Creation Service

Enables direct access to SPL services like national address and tracking without intermediaries.
Verifies identity linkage to official records, preventing unauthorized access.
Supports digital transformation with personal portal for bills, shipments, addresses.
Enhances experience via saved addresses, custom notifications post-quick setup.
Aids compliance through logged activity tied to postal records.

Challenges related to the Individual Account Creation Service

Needs precise ID-matching data, rejected on mismatch.
Requires active mobile/email for OTP, hindering unprepared users.
Difficulty creating strong password per security rules.
Address linking delays if unregistered.
Repeated attempts may trigger security blocks.