Data Modification

The Data Modification Service on SPL platform is an online feature that allows users (individuals and businesses) to update their registered account information without creating a new account, including core contact details, identity-related fields, and certain usage preferences.

It is used when a user changes mobile number, email address, display name, preferred language, or needs to correct personal data entered inaccurately at initial registration. The typical flow starts with logging into the account via the website or app, then accessing the “Profile” or “Account Settings” page where current information is displayed. From there, the user can edit allowed fields such as mobile number, email, contact address, and—depending on account type—linked data like national address or stored payment methods.

Importance of the Data Modification Service

Keeps contact information accurate, ensuring shipment updates, invoices, and recovery messages reach the correct channels.
Reduces the need to create new accounts when mobile or email changes, preserving shipment and transaction history under one profile.
Strengthens security by maintaining valid, reachable contact data for two-factor verification and critical alerts.
Improves user experience by allowing adjustments to preferred language and notification settings as needs evolve.
Helps align account data with national address or business information, reducing inconsistencies across records.

Challenges related to the Data Modification Service

Relies on users promptly updating their data; delays can cause missed notifications or difficulty regaining account access.
Some users may struggle to complete OTP verification if they lack immediate access to the new mobile or email.
Incorrectly entered data or inconsistent name formats can create mismatches with official records or linked services.
Business accounts require strict permission controls so only authorized roles can modify sensitive organization data.
When accounts are integrated with other services (e.g., national address, shipping bundles), updates may require extra checks or brief synchronization delays.