File a Complaint / Inquiry

The Complaint or Inquiry Submission – Business service is an online service provided by the General Organization for Social Insurance (GOSI) through the Taminati A’mal platform. It allows employers and their authorized representatives to submit official complaints, inquiries, or feedback on electronic services, contribution accounts, or procedural transactions.

This service aims to strengthen the communication channels between establishments and GOSI while ensuring timely and transparent resolution of complaints in line with governmental service standards.

The process involves signing in via the National Single Sign-On system (Absher Business), selecting the “Submit Complaint or Inquiry” option, and filling out the form with establishment details, subscriber or employer ID, and a full description of the request. Supporting documents, such as prior correspondence, invoices, or notices, can be uploaded as evidence.

Upon submission, users receive a tracking number to monitor their case progress. GOSI typically responds within five business days via email or notifications within the platform.

The service is available to all registered establishments in GOSI’s database, including small, medium, and large enterprises.

Importance of the Complaint or Inquiry Submission – Business Service

Provides a unified and secure channel for official electronic communication with GOSI.
Enables employers to submit and follow up on their cases without physical visits.
Enhances procedural transparency and public trust in government institutions.
Guarantees complaints are handled within specific timeframes according to quality standards.
Facilitates direct access to professional support and regulatory clarification.

Challenges and Difficulties Related to the Service

Accuracy of submitted data is essential for quick processing and resolution.
Delays may occur if uploaded attachments are unclear or incomplete.
Only official approved channels may be used; informal submissions are disregarded.
Employers must regularly monitor their request number until official closure.
Requests must be written in a formal and clear manner to help specialists identify the issue.