Explore 25 services offered by Muqeem Platform. We provide comprehensive support for all your business needs with this government entity.
The Residency Issuance Service on the Muqeem platform is concerned with the procedures for issuing residency permits for expatriates working in the Kingdom of Saudi Arabia, in compliance with the Saudi residence and labor system. This service empowers employers or authorized users to submit new residency applications for employees through simplified electronic steps starting with logging into the user's account on the Muqeem platform, entering the employee’s fundamental data such as previous residency number if available, type, passport, and necessary personal and administrative details. Upon application submission and document review, residency is issued electronically with the ability to print or download the residency permit for official use. The service accelerates residency issuance processes and reduces paperwork, ensuring compliance with labor and residency laws and promoting a regulated work environment among the broad expatriate workforce. Importance of the Residency Issuance Service on Muqeem: Facilitates residency issuance procedures, reducing waiting times and administrative effort. Ensures establishments and expatriate workers comply with residency and labor regulations in the Kingdom. Enables access to services for users nationwide through a unified electronic platform. Enhances efficiency and transparency in residency issuance and renewal operations. Verifies availability of official residency documents accurately, strengthening legal rights of both employee and employer. Challenges related to the Residency Issuance Service: Requires accuracy in data entry to prevent application rejection or issuance delays. Handling issuance requests during peak times which may cause system overloads and delays. Compliance with document submission requirements to complete applications successfully. Necessitates electronic monitoring of application status and prompt response to additional requests from authorities. Adapting to periodic regulatory updates that may impact issuance procedures and requirements.
The Residency Renewal Service on the Muqeem platform is a crucial digital service designed to facilitate the smooth and efficient extension of residency permits for expatriate workers without requiring physical visits to government offices. The process begins with logging into the establishment’s account on the Muqeem platform, verifying the employee's residency status and ensuring the work permit has been renewed beforehand via the Qiwa platform, as the residency renewal duration must match the work permit period (3, 6, 9, or 12 months). Users then select the desired renewal duration, review costs (passport fees and point balance), pay electronically via Absher or payment services, and finally issue the new residency permit for printing or digital storage. The service ensures full compliance with residency and labor regulations, provides request status tracking, and sends expiration notifications. Importance of the Residency Renewal Service on Muqeem: Ensures quicker renewal procedures with less time and effort compared to manual methods. Maintains compliance by linking renewal processes with renewed work permits on the Qiwa platform. Provides official documentation of residency that can be printed or stored electronically for official use. Supports efficient and transparent management of expatriate workforce. Minimizes legal risks and fines associated with expired residencies. Challenges related to the Residency Renewal Service: Requires prior renewal of work permits on the Qiwa platform and matching durations to prevent rejections. Demands timely payment via Absher or authorized payment channels to complete processing. Necessitates electronic monitoring of request status and responsiveness to additional authority requirements. Managing delays during system peak times or maintenance periods. Requires training for HR personnel to ensure smooth platform usage and process adherence.
The Exit and Re-Entry Visa Issuance Service on the Muqeem platform is a fundamental digital service that enables establishment owners or individuals to request exit and re-entry visas for expatriate workers. The process begins by logging into the user’s Muqeem account, selecting the visa type and residency interest, and filling in the required information such as residency number, visa duration, and purpose. After submitting the application and paying fees electronically via Absher or other approved payment methods, the request undergoes electronic review by relevant authorities for approval and visa issuance. The service allows users to print or digitally save the visa, facilitating the expatriate's legal and organized departure and return to the Kingdom within the specified timeframe. Importance of the Exit and Re-Entry Visa Issuance Service on Muqeem: Simplifies travel and return procedures for expatriate workers while ensuring compliance with official laws and procedures. Reduces time and effort spent in traditional application channels by providing a comprehensive electronic service. Offers application status tracking and continuous notifications to users about approval stages. Assists in managing expatriate workforce mobility and protecting legal rights of both establishments and workers. Supports legal stability and transparency in Kingdom entry and exit processes. Challenges related to the Exit and Re-Entry Visa Issuance Service: Requires accurate and complete data submission to avoid application rejection. Potential delays in application processing due to workload or system updates. Keeping up with law and requirement changes that may impact visa conditions. Provision of technical support for users facing difficulties with platform use. Ensuring user data security and privacy while streamlining procedures.
The User Management Service on the Muqeem platform enables establishment owners to add, modify, and delete authorized user accounts for accessing electronic services related to resident employees. The process starts by logging into the establishment account as the primary user, navigating to 'Establishment Management User Management', where new users can be added by specifying type (resident and resident partners or resident partners only), entering details like name, email, national ID or resident ID, and required permissions. Permissions include interactive operations such as issuing exit/re-entry visas, residency renewal, passport updates, and more, customizable by branches and needs. After addition, the user receives an activation link via email, and subscription fees are deducted from the establishment's balance. The service allows permission modifications or user deletion, noting that only Saudi users can access certain services like passport updates. Importance of the User Management Service on Muqeem: Enables efficient task distribution among HR team based on specific permissions. Ensures secure access only for authorized users to available services. Facilitates multi-account management for large establishments with multiple branches. Provides activity tracking and logging for each user to enhance security and accountability. Supports quick addition and activation of new users without service disruptions. Challenges related to the User Management Service: Requires purchasing additional user subscription from establishment balance before adding. Precise permission assignment to avoid granting excessive or insufficient access. Account activation via email and verification codes sent to mobile. Restrictions on some services for Saudi users only, like passport updates. Maintaining confidentiality of addition data and permissions to prevent unauthorized access.
The Muqeem Service Transfer is an advanced electronic service that allows establishment owners to transfer the services of employees affiliated with them from one establishment to another with ease and flexibility via the Muqeem platform. This system facilitates the transfer of all employee data and current employment relationships while legally protecting their rights in an organized manner. The process begins with logging into the employer’s account on the Muqeem platform, selecting the employee whose service is to be transferred, entering data about the receiving establishment, and obtaining employee consent for the transfer. Upon submission, the request undergoes verification from the relevant authorities and electronic approval without requiring cumbersome paperwork or in-person procedures. This service helps streamline expatriate labor mobility and organizes the labor market according to applicable laws and regulations in the Kingdom. Importance of the Muqeem Service Transfer: Provides smooth and flexible labor transfers between establishments without disrupting contractual or salary relationships. Protects employee rights by ensuring accurate and documented transfer of contact and payroll information. Reduces administrative burdens for establishments by minimizing manual processes and frequent visits to government offices. Contributes to better labor market organization and workforce distribution according to establishment needs. Accelerates establishments’ responsiveness to workforce changes and reduces transfer delays. Challenges related to the Muqeem Service Transfer: Delays in obtaining employee consent can affect the transfer speed. Requires accuracy in entering receiving establishment data to avoid request rejection. Potential technical delays during peak times or maintenance periods. Necessity to regularly monitor request status to ensure successful completion. Some users may face challenges understanding the electronic transfer system and its requirements.
The Primary User Change Service on the Muqeem platform is a crucial feature that enables establishments to transfer control and management powers from the current primary user to a new one in a secure and electronic manner. This service allows organizations to update the main contact responsible for account management and platform operations, including issuing and renewing residencies, service transfers, and managing authorized users. The process begins with the current primary user logging in, submitting a primary user change request through settings, and selecting the new user’s account to receive full administrative rights. Upon submission, confirmation occurs via SMS or email to verify the request’s authenticity and security, followed by automatic transfer of permissions with notifications sent to both parties. This service promotes administrative flexibility and transparent user permissions management. Importance of the Primary User Change Service on Muqeem: Enables establishments to flexibly and easily update account managers without complex procedures. Ensures operational continuity and security through verification and authentication mechanisms. Facilitates delegation among staff or HR managers without disrupting workflow. Supports transparency and accountability by recording and documenting user change steps. Reduces paperwork and on-site visits associated with account responsibility changes. Challenges related to the Primary User Change Service: Requires confirmation of current user’s authority to successfully execute the request. Ensures accuracy of new user data and consent to taking over permissions. Addresses potential technical issues during updates or peak loads. Monitors activation of the new account and notification receipt to verify full rights transfer. Maintains confidentiality and security of user data during the change process to prevent misuse.
The Muqeem Platform Account Creation Service serves as the primary gateway for accessing all electronic services related to expatriate worker and resident management in the Kingdom of Saudi Arabia. This service allows establishment owners, companies, and their authorized representatives to register an official account through which they can access services such as residency issuance and renewal, service transfers, exit/re-entry visa issuance, and user management. The process starts by visiting the official Muqeem platform website, selecting 'Create New Account', and entering basic establishment data including commercial registration number, trade name, national address, mobile number, and email. A verification code is then sent to the registered mobile for account activation, and the account is automatically linked to the work license and commercial registry through electronic verification, making it ready for use as the primary user account with the ability to add other users and customize permissions. Importance of the Muqeem Platform Account Creation Service: Primary gateway to all expatriate labor management services electronically. Provides an officially documented account linked to commercial registry and work license. Facilitates residency, visa, and transfer management without field visits. Enables adding authorized users and customizing permissions by branches and needs. Ensures legal compliance and transparency in all resident-related operations.
The Print Services (Residence Print) on the Muqeem platform offers a flexible and quick digital means for establishments and individuals to print residence cards of expatriate employees after issuance or renewal. This service allows access to an official electronic certified copy of the residence card that can be downloaded or printed directly from the user's account on the platform without the need for physical visits to administration or passport offices. The service process includes logging into the user’s account on the Muqeem platform, selecting the employee whose residence card needs printing, verifying the issued residency, and choosing the print option. The official template is prepared with an electronic seal ensuring its legal validity and containing all essential information such as ID data, residency category, issuance date, and expiry date. The service provides flexibility and compliance with labor and residency systems along with easy documentation and anytime access to the residency card in accordance with official requirements. Importance of the Print Services (Residence Print) on Muqeem: Provides legally verifiable official residence card copies digitally certified with electronic seals. Enables establishments to quickly supply employees with replacement residency cards upon request without paperwork hassle. Facilitates residency documentation and swift submission to government agencies when required. Serves as a fully integrated digital interface linking residency issuance, renewal, and immediate electronic printing. Enhances user experience by offering easy-to-use and reliable electronic solutions. Challenges related to the Print Services (Residence Print): Ensures residency issuance and updating in the system before printing to avoid printing invalid documents. Requires prompt system response during peak times to prevent delays in fetching and releasing cards. Protects resident data confidentiality during the printing process. Provides technical support for users unfamiliar with digital service usage. Users must comply with printing procedures and conditions to ensure acceptance of official documents.
The Muqeem Report Printing Service on the Muqeem platform provides establishments and business owners with comprehensive, detailed reports related to expatriate workers, residencies, and associated procedures. This service allows users to generate clear, organized reports including employee data, residency statuses, renewals, and any related comments or violations. The process starts by logging into the user’s account on Muqeem, selecting the type of report and desired time period, reviewing the displayed data, and finally downloading or printing it in an official format such as PDF. This report serves as a vital tool for compliance checks, administrative performance reviews, workforce planning, and facilitating submissions or responses to official bodies. Importance of the Muqeem Report Printing Service: Facilitates accurate and organized tracking of residency statuses and expatriate workforce. Supports both internal and external audits through provision of reliable, printable data. Aids in ensuring compliance with labor and residency laws and avoiding violations. Enhances strategic human resource planning based on accurate data. Simplifies communication and coordination with government agencies via unified documents. Challenges related to the Muqeem Report Printing Service: Requires continuous data updating to maintain report accuracy. Some users may find difficulty selecting appropriate times and periods for report extraction. Handling large volumes of data in big establishments may lead to longer processing and extraction times. Securing printed data and protecting privacy when sensitive information is included. Necessitates training new users for effective utilization of the Muqeem platform system.
The Final Exit Visa Issuance Service is a critical electronic service that allows establishment owners to formally terminate employment relationships with expatriate workers by issuing a final exit visa permitting their departure from the Kingdom without return on the current residency. This service is used after completing all prior procedures such as settling financial dues, paying fines if any, contract termination, and closing obligations in payroll and insurance systems. The process involves logging into the establishment account on the official platform, selecting the worker, verifying their legal status, submitting the final exit visa request with reason and expected departure date, accurate data review, payment, and electronic approval. Upon approval, the official visa is issued for printing or digital storage, ensuring organized worker departure and protecting the establishment from future liabilities. The service contributes to labor market organization and precise regulation enforcement. Importance of the Final Exit Visa Issuance Service: Provides definitive employment termination protecting establishments from ongoing financial or legal obligations. Organizes worker departure legally preventing violation accumulation or fines. Supplies official documented visa facilitating exit through official ports. Accelerates administrative procedures reducing need for field visits. Enhances compliance with labor and residency regulations avoiding penalties. Challenges related to the Final Exit Visa Issuance Service: Verification of all financial and regulatory obligations closure before application. Data accuracy and alignment with worker documents to avoid rejection. Adherence to departure timeframe post-issuance to prevent cancellation. Handling pending cases or notes blocking issuance. Request status monitoring during peak times or system maintenance.
The User Data Modification Service is an electronic service that enables establishments to update and edit the profile information of authorized user accounts on government or integrated platforms, such as contact details and certain identity-related fields linked to their usage permissions. This service is used when changes occur in the details of the person responsible for system access (such as change of email, mobile number, job title, or some profile attributes), while keeping their roles and main permissions intact. Typically, the process starts with the primary or admin user logging into the system’s user management interface, selecting the user whose details need updating, and editing the allowed fields like contact information, preferred language, or notification settings. Once saved, the updated data is immediately reflected in the system and used for future communication and security verification, ensuring continuous access to services with accurate and current information. Importance of the User Data Modification Service: Keeps user contact information up to date, ensuring delivery of notifications and security codes. Corrects errors or reflects changes in email or mobile numbers without the need to create new accounts. Enhances security by maintaining accurate channels for password recovery and two-factor authentication. Supports business continuity when an employee’s role changes internally while their account remains active after profile updates. Reduces administrative overhead associated with deleting and recreating accounts by enabling direct data edits. Challenges related to the User Data Modification Service: Requires that only designated administrators have permission to edit user data to prevent unauthorized changes. Needs verification of new data (such as mobile or email) via confirmation codes to ensure reliability. Risk of missed notifications if the user does not complete activation steps after changes. Possible data conflicts if user information is integrated with other systems that also need synchronized updates. Necessitates user awareness to promptly report and request updates when their personal information changes.
The Muqeem Subscription Renewal Service is a digital service that enables establishments to maintain uninterrupted access to all electronic services provided by the Muqeem platform for managing residents and expatriate workers (such as issuing and renewing residencies, issuing visas, and transferring services). When the subscription nears its expiry, the establishment owner or primary user needs to log into the establishment account on the Muqeem platform, navigate to the subscription or account management section, review the current package and expiry date, then select the new subscription duration or appropriate package. They then review fee details and complete payment using approved electronic payment methods. Once payment is successfully processed and confirmed, the subscription is renewed automatically and all services remain active, ensuring smooth continuation of residence- and work-related procedures for expatriates. Importance of the Muqeem Subscription Renewal Service: Ensures continuous access to all Muqeem platform services without sudden interruption during critical procedures. Prevents suspension of essential services such as residency or visa issuance and renewal due to expired subscription. Supports compliance with residency and labor regulations through a trusted digital platform linked to competent authorities. Allows flexibility in controlling subscription duration and level according to establishment size and workforce volume. Reduces the need for paper-based processes and in-person visits by keeping operations electronic and active. Challenges related to the Muqeem Subscription Renewal Service: Requires careful monitoring of subscription expiry dates to avoid unexpected service interruptions. Depends on availability of funds or an active payment method at renewal time to prevent delays in activation. Some services may be temporarily impacted if renewal is delayed or if payment issues occur. Necessitates choosing a suitable package and duration so the establishment does not pay for more capacity than needed. Calls for internal awareness within the establishment so responsible staff actively track and renew the subscription on time.
The Passport Information Update Service on the Muqeem platform is a specialized e-service designed to update expatriates’ passport data in residency and labor systems after a new passport is issued or an existing one is extended. This service is used when a resident renews their passport either in their home country or within Saudi Arabia and needs to transfer the new information into the system so they can renew residency or issue exit–re-entry or final exit visas without disruption. The process starts with the employer or an authorized user logging into the Muqeem platform or a linked service such as Absher Business, searching for the resident using their residency number, and selecting the “Passport Information Update / Transfer” option. Then the new passport number, issuing country, issuing city, issue date, and expiry date are entered exactly as shown in the new passport, and the request is submitted and confirmed after paying any applicable fees. Once completed, the new passport data replaces the old record in residency systems, allowing all subsequent services to proceed without conflicts between passport details and system records. Importance of the Passport Information Update Service on Muqeem: Ensures residency and visa records match the renewed passport, preventing application rejections or processing delays. Enables smooth renewal of residency and issuance of exit–re-entry visas without extensive in-person paperwork. Reduces legal exposure arising from failure to keep passport details updated in official systems. Improves establishments’ management of expatriate files by directly linking passport data to digital platforms. Supports digital transformation of passport services by replacing manual update forms with electronic processing. Challenges related to the Passport Information Update Service: Requires the resident to be physically inside the Kingdom and not flagged as “absent from work” when the service is executed, limiting eligibility in some situations. Often disallows updates if the current passport has more than a year of validity left, or if information was changed recently within a defined period. Demands high precision when entering the new data (passport number, issuing country and city, dates) to avoid request rejection or data conflicts. Frequently must be initiated from the employer’s or authorized representative’s account, requiring full coordination between resident and employer. May be temporarily affected by system slowdowns or maintenance, so planning updates well before renewal or travel deadlines is advisable.
The Password Recovery Service is a security e-service available on most government and private platforms like Muqeem, Absher, and others, allowing users to regain access to their accounts when forgetting or losing their password without recreating the account. The process begins by selecting 'Forgot Password' or 'Recover Password' on the login page, entering the registered email or mobile number to receive a security verification code via SMS or email. After entering the correct code, the user creates a new strong password meeting security standards (such as length, special characters, and numbers), which is then saved and activates the account immediately for login and continued service use. This service is typically linked to two-factor authentication mechanisms for added protection and logs recovery attempts to monitor suspicious activity. Importance of the Password Recovery Service: Maintains continuity of access to sensitive services without losing account data or granted permissions. Enhances security by relying on official verification channels instead of sharing passwords with others. Reduces pressure on technical support teams by empowering users to resolve common issues independently. Supports compliance with digital security standards on government platforms through logging and monitoring recoveries. Prevents operational disruptions for establishments or individuals dependent on electronic platforms. Challenges related to the Password Recovery Service: Inability to recover if email or mobile number is outdated, requiring administrator intervention. Potential temporary account lockout after repeated failed attempts to protect against automated attacks. Need for access to the registered device or network to receive verification codes in cases of full access loss. Requirement to choose a strong new password to avoid repeated cycles of forgetting or breaches. Necessity of securely storing the new password to prevent recurrent recovery needs.
The Exit and Re-entry Visa Extension Service is an electronic service on the Muqeem platform that allows establishments to extend the validity of an expatriate's exit and re-entry visa before its specified duration expires (typically 3 or 6 months), enabling travel outside the Kingdom and return without issuing a new visa. The process starts with the establishment owner or authorized user logging into the establishment account, searching for the resident by residency number or ID, and selecting the extension service while verifying prerequisites like valid residency and passport. They then choose the new extension period, review required fees, pay electronically, and submit the request for automatic or manual approval. Upon approval, the visa expiry date updates in the system, and the resident receives a notification confirming activation for travel, ensuring compliance with residency regulations without complications. Importance of the Exit and Re-entry Visa Extension Service: Enables expatriates to travel for personal, medical, or family purposes without residency interruption. Avoids delay fines or residency loss due to visa expiry during absence. Reduces paperwork and visits to government offices through quick electronic extension. Supports business continuity for establishments by ensuring workforce returns on schedule. Enhances compliance with official residency and labor regulations via a unified platform. Challenges related to the Exit and Re-entry Visa Extension Service: Requires all core data like residency and passport to be valid before extension is permitted. Disallows extension if exit/re-entry count exceeds limits or maximum duration is reached. Needs timely fee payment to prevent request rejection or processing delays. May reject requests if the resident is flagged as absent or has traffic/administrative violations. Necessitates early monitoring of visa expiry to avoid late extensions that may not be accepted.
The Exit and Re-entry Visa Cancellation Service is an electronic service that enables establishments to cancel an issued exit and re-entry visa for a resident before it is used or before the resident leaves the Kingdom, when travel plans change or circumstances require the resident to remain inside the country. The aim is to deactivate the visa in the passport and residency systems so it cannot be used for travel, while keeping the residency valid and the worker linked to the establishment, with the option to issue a new visa later if needed. The process typically involves the employer or authorized user logging into the establishment account on the relevant platform, selecting the specific resident, viewing active visas, then choosing the “Exit and Re-entry Visa Cancellation” option and confirming the cancellation in line with applicable regulations. Importance of the Exit and Re-entry Visa Cancellation Service: Gives establishments flexibility in managing workforce travel when work plans or timelines change. Reduces regulatory risk by preventing travel when there is an operational or legal need for the resident to stay. Avoids confusion in records and future applications by closing unused visas. Helps control costs linked to visa issuance through more deliberate and organized planning. Supports better HR governance by centralizing and clarifying travel management within the establishment. Challenges related to the Exit and Re-entry Visa Cancellation Service: Must be completed before the resident departs, since visas generally cannot be cancelled after being used at border checkpoints. Fees already paid for the cancelled visa may be non-refundable depending on policy. Requires high accuracy in selecting the correct visa to cancel, especially when multiple visas exist for the same resident. Must usually be performed by the employer or authorized representative, requiring rapid coordination when travel plans shift. Can significantly impact the resident’s personal or family plans, so clear communication of the cancellation decision is essential.
The Occupation Modification Service is an integrated e-service across Qiwa and Muqeem platforms that allows establishments to change the occupation recorded in a resident's residency to match their actual or new role within the establishment, with a fee of 1,000 Saudi Riyals. The process starts with the employer submitting a request via Qiwa platform under 'Manage Occupations,' selecting 'Change Occupation,' specifying the new available occupation per regulations, and sending it for resident approval via notifications or email. After resident approval, fees are paid electronically, then the change is finalized on Muqeem by logging into the establishment account, searching by residency number, updating the occupation, and printing the new residency upon approval from authorities like the Ministry of Labor and Interior. This service ensures official records align with operational reality, with prerequisites like valid residency, no violations, and the resident's presence in the Kingdom. Importance of the Occupation Modification Service: Ensures the registered occupation matches actual work to avoid regulatory violations and fines. Enables internal employee transfers to new roles without complex procedures or sponsorship transfers. Supports compliance with Saudi labor market regulations and enhances HR management efficiency. Reduces paperwork and government visits through fully electronic integration. Improves record accuracy for easier access to other services like residency renewal or transfers. Challenges related to the Occupation Modification Service: Requires explicit resident approval, which may delay if refused or response is slow. Mandatory 1,000 Riyal fee, non-refundable if request is rejected for unmet conditions. Disallowed if resident is absent or has unpaid traffic/administrative violations. Needs approval from Ministry of Labor and authorities, potentially taking time based on status. New occupation must be available, compliant with qualifications, excluding specialized fields like medicine or engineering
The Translated Name Modification Service is an e-service that allows establishments to correct or update the English (translated) name recorded for a resident in residency and labor systems so it exactly matches the passport. It is used when there is a spelling difference, missing part of the name, or a variation in how the English name is written between the passport and the system, which can cause issues in travel and international dealings. The process usually starts with the employer or authorized user logging into the establishment’s portal linked to passport systems, searching for the resident using the residency number, then selecting the “Translated Name Modification” service. The translated name is then entered exactly as it appears in the passport, letters and order carefully checked, and the request is submitted for approval by the competent authority so the electronic record is updated and adopted as the reference for all subsequent transactions. Importance of the Translated Name Modification Service: Ensures the translated name on residency matches the passport, reducing travel and border-control issues. Facilitates processes with international entities (banks, universities, embassies) that primarily rely on the English name. Prevents discrepancies between residency data, visas, tickets, and airline systems. Increases reliability of official records and reduces the need for explanatory letters due to name spelling differences. Supports digital transformation in correcting and updating personal data without repeated paper procedures. Challenges related to the Translated Name Modification Service: Requires the entered translated name to match the passport exactly, demanding very high data-entry accuracy. May require supporting documents (passport copy) and manual approval by authorities before completion. Some services may be temporarily affected until the new name synchronizes across integrated systems. Must generally be initiated via the employer’s or authorized representative’s account, requiring coordination with the resident. Requests can be rejected if the entered name does not match the passport or violates approved transliteration rules.
The Final Exit Visa Cancellation Service is an online service that allows establishments to cancel an issued final exit visa for a resident before they leave Saudi Arabia when the decision is made to retain the worker or change the termination plan. It is used as long as the resident has not departed through official border checkpoints, so the final exit visa is deactivated in passport systems while residency status continues or alternative procedures are completed based on the worker’s situation and company policy. The process typically involves the employer or authorized user logging into the establishment’s e-services account, viewing the resident’s active visas, selecting the “Final Exit Visa Cancellation” service, and confirming the cancellation within the allowed timeframe. Importance of the Final Exit Visa Cancellation Service: Gives establishments flexibility to reconsider termination decisions and keep the worker if operational needs change. Prevents the worker from leaving permanently when new circumstances require their continued presence. Reduces time and cost wasted on rushed recruitment or replacement processes. Helps maintain stability of work teams by limiting unplanned departures. Regularizes the worker’s legal status instead of leaving a final exit visa active while there is actual intent to cancel it. Challenges related to the Final Exit Visa Cancellation Service: Must be completed before the resident exits the country, as visas generally cannot be cancelled after use at border points. Fees may be partially or fully non-refundable depending on visa regulations. Requires alignment between employer and worker, since the worker may still wish to leave despite cancellation. Can only be performed from the employer’s or authorized representative’s account, requiring fast coordination when decisions change. May significantly affect the worker’s travel, family, or financial plans, making clear and documented communication essential.
The Visit Visa Extension Service is an electronic service available via Absher and Muqeem platforms that allows residents or establishments to extend visit visas (family, business, or others) before expiry by 7 days or up to 3 days after, provided the visitor is inside the Kingdom, fees are paid, and medical insurance is secured. The process starts with logging into the platform, selecting the visitor, entering extension details (e.g., 90 days), verifying no traffic violations, paying fees (typically 100 SAR), and issuing insurance covering the period. Upon automatic or manual approval, the visa expiry updates in the system, allowing legal stay without departure or new issuance. Importance of the Visit Visa Extension Service: Enables visitors to stay longer for family or business purposes without leaving the Kingdom or facing fines. Avoids illegal stay violations or deportation due to sudden visa expiry. Reduces paperwork and government visits through quick online execution via Absher or Muqeem. Supports tourism and business by providing flexibility in visit duration while ensuring compliance. Builds trust in the e-system by covering extensions even up to 3 days post-expiry in some cases. Challenges related to the Visit Visa Extension Service: Strict timing window (7 days before or up to 3 days after expiry), no early extensions allowed. Requires fee payment and valid medical insurance covering the full period, rejected if traffic violations exist. Not permitted if visitor is outside the Kingdom or passport expired. Possible rejection if extensions exceed limits (e.g., twice for 90 days each) or conditions unmet. Data sync between platforms may cause temporary delays or resubmission needs.
The Visitor Report Printing Service is an e-service that allows an establishment owner or visitor to generate an official report on a visitor’s status and key details and print it for use in various transactions through platforms linked to the Passport Authority such as Muqeem and Absher. The visitor report typically includes identity data, passport information, visa type and validity, and authorized stay details, providing an up-to-date snapshot of the visitor’s legal status in the Kingdom. The process involves logging into the account, selecting “Visitor Report,” choosing the relevant visitor, paying any applicable fee, then issuing the report in an electronic, printable format, with validity verification available via online verification portals using a reference number. Importance of the Visitor Report Printing Service: Provides an official, up-to-date document on visitor status that can be presented to government and private entities. Facilitates completion of procedures requiring proof of visa type or authorized stay duration. Enables establishments to document and track data of visitors linked to them for internal control or audit purposes. Supports digital transformation by enabling electronic issuance and printing without in-person visits to passport offices. Allows verification of report authenticity via e-portals using the report reference and ID/passport number. Challenges related to the Visitor Report Printing Service: Requires accurate entry of visitor data (ID/passport, visa number) to retrieve the correct report and avoid rejection. Report validity is time-limited, requiring re-issuance when expired for repeated use. Fees may apply per report or issuance, so establishments must manage usage in line with operational needs. Service can be temporarily impacted by system maintenance or slowness in e-systems or verification portals. Issuance is restricted to the visitor’s or authorized establishment’s account, necessitating prior coordination between parties.
The “Final Exit Visa During Probation” service allows establishments to issue a final exit visa for an expatriate worker while still in the contractual probation period, when the worker is deemed unsuitable or either party does not wish to continue the employment relationship. It is used when the establishment decides to terminate the contract lawfully within the probation period, ending the worker’s linkage to the employer and issuing a final exit visa so the worker departs the Kingdom within the specified grace period without long-term obligations on the employer. The process typically follows completion of internal HR and labor-system termination steps, confirmation that no financial or legal liabilities remain, then submission of a final exit visa request through the approved e-platform, referencing the worker’s status as under probation. Importance of the Final Exit Visa During Probation Service: Enables employers to end unsuitable employment early under labor-law provisions on probation without extended obligations. Protects employers from extra costs like residency renewal or benefits once unsuitability is established. Allows the worker to leave the Kingdom in a clear, regular manner with legal status settled from the start of the relationship. Helps maintain hiring quality by using probation as a genuine evaluation phase with a formal exit mechanism. Reduces potential future disputes through documented termination and visa issuance within a defined timeframe. Challenges related to the Final Exit Visa During Probation Service: Requires strict compliance with labor-law rules on probation duration and number of probation periods for the same worker. Needs proper documentation of contract termination and notifications before applying for the final exit visa to avoid later claims. Demands verification that no outstanding dues or obligations remain before visa issuance. Overuse of final exit during probation may negatively impact the establishment’s labor profile or perceived reputation. Strongly affects the worker’s personal and family plans, so probation terms must be clearly stated in the employment contract from the outset.
The Residence ID Loss Reporting Service is a security- and compliance-focused e-service that enables either the employer or the resident to officially report the loss or theft of a residency ID card, with the primary purpose of deactivating any further use of that card and preparing the resident’s record for a properly issued replacement. This service is used whenever the residency card is discovered to be missing, whether inside or outside the country, regardless of whether the cause is negligence, theft, or physical damage that renders the card unusable. The process typically begins with the authorized party – either the establishment’s account holder or the resident, depending on the platform’s rules – logging into the relevant online system for residency management, choosing the “Residence ID Loss Report” option from the electronic services menu, then entering core resident data such as residency number, full name, nationality, and the place or time at which the loss was noticed, along with selecting the loss reason from a predefined list. The applicant then reads the service terms, confirms the accuracy of the data, accepts legal responsibility for the truthfulness of the report, and submits the request so that the residency card status is flagged in the system as “lost” or “reported lost Importance of the Residence ID Loss Reporting Service: Protects resident and employer from unauthorized ID use in transactions. Mandatory prerequisite for replacement ID issuance. Reduces risk of false association with misuse of the lost card. Updates records to “lost” status for system accuracy. Facilitates follow-up requests with a documented report. Challenges related to the Residence ID Loss Reporting Service: Requires immediate reporting to minimize misuse window. Involves subsequent financial obligations like penalties and replacement fees. Demands precise data entry to avoid delays. May require extra documents for theft claims. Temporarily limits services until replacement is issued.
The Lost ID Replacement Issuance Service is a security- and compliance-oriented e-service that enables employers or residents to obtain a new residency card to replace one that has been lost, stolen, or severely damaged, provided that an official loss report has already been recorded in the relevant system. The core objective of this service is to maintain the resident’s legal status inside the country and to provide a valid, official document that can be used in all governmental and private transactions, instead of relying on a missing or unusable card that might expose the resident to legal or procedural difficulties. The process typically starts when the authorized user logs into the electronic platform used for residency management, selects the “Lost ID Replacement Issuance” service from the residency services menu, and enters the resident’s key details, including the residency number, full name, nationality, and the reference number of the previously submitted loss report. The system then checks the consistency of these details against the official record, and in many cases the applicant is required to upload a copy of a valid passport and, where applicable, a recent personal photo that matches official standards. Importance of the Lost ID Replacement Issuance Service: Restores the official document for daily transactions and services. Ensures legal residency continuity post-loss without violation risks. Documents records with a new card protecting against old card misuse. Reduces paperwork via quick electronic processing. Supports regulatory compliance with financial settlements. Challenges related to the Lost ID Replacement Issuance Service: Requires prior loss report and extra fine for negligence. Needs precise data and valid passport photo to avoid rejection. Potential delays if violations or record issues exist. Immediate financial commitment (fees + fine) pre-approval. Service disruptions until replacement issuance and receipt.
The Muqeem Points Top-Up Service is an electronic feature that allows establishments to recharge the balance or points used inside the Muqeem platform to perform various operations such as issuing visas, advanced inquiries, or printing reports, based on a prepaid points or credit model. The service works by purchasing point bundles or a specific prepaid balance, from which a defined number of points is deducted each time a service is performed according to a preset tariff. The process generally starts when an authorized user logs into the establishment’s Muqeem account and navigates to the billing, subscription, or balance management section, where the remaining balance, past consumption, and any low-balance alerts are displayed. The user then selects the desired bundle or quantity of points, whether as a monthly or annual package or a custom quantity aligned with the establishment’s expected transaction volume. Importance of the Muqeem Points Top-Up Service: Ensures sufficient balance for uninterrupted execution of Muqeem services, avoiding transaction failures during critical procedures. Speeds up residency and visa operations by relying on prepaid balance instead of per-transaction payment entry. Provides transparent cost tracking through points-consumption reports that support better financial planning. Offers flexibility to choose bundles or point quantities matching establishment size and expected transaction volume. Reduces operational issues linked to failed payments or lack of immediate payment options at the time of service. Challenges associated with the Muqeem Points Top-Up Service: Requires continuous monitoring of balance to prevent service interruptions when points run out unexpectedly. Risk of over-purchasing larger bundles than actually needed, tying up funds in underutilized credit. Demands coordination between finance and HR to schedule top-ups and determine optimal bundle sizes. Critical operations may be temporarily halted if top-up is delayed or payment processing encounters technical issues. Access to top-up functions must be strictly controlled to prevent misuse or errors in recharging the establishment’s balance.