Explore 11 services offered by SPL. We provide comprehensive support for all your business needs with this government entity.
The Business National Address Registration Service is an online service designed for establishments to register and approve their official national address as the recognized location for all governmental and private correspondence. It is used when a new business is created or when an existing entity wants to unify its official address and link it to its commercial, tax, and financial records, so that this address becomes the primary reference for deliveries, letters, invoices, and notifications. The process typically begins with an authorized representative logging into the designated platform, selecting the business national address option, and entering core establishment data such as commercial registration number, ID of the owner or authorized person, and contact details. The representative then pinpoints the business location on an interactive map or enters detailed address components manually, including street name, district, city, postal code, and building or unit number. Importance of the Business National Address Registration Service Provides the establishment with a unified, official address accepted by government entities, banks, and logistics providers. Improves the accuracy of deliveries, shipments, and mail or invoice distribution, reducing losses and returns. Enhances the credibility of the commercial record by linking business data to a clearly defined geographic location. Supports digital transformation in logistics and e-services by offering a standardized, machine-readable address format. Helps organize multi-branch operations by allowing separate registered addresses for each branch under the same entity. Challenges related to the Business National Address Registration Service Requires high precision in mapping the business location and entering address details to avoid delivery errors. Depends on having a legally authorized representative to complete the linkage between the commercial registration and the address. Must be updated whenever the business relocates, which demands continuous maintenance of address records. May involve providing supporting documents or proof of actual occupancy, adding extra steps to the process. Some smaller businesses may struggle to define an exact address in newly developed or less structured areas.
The Establishment National Address Modification Service is an online service for establishments to update a previously registered national address when relocating the main office or branches, or correcting prior address details to ensure accurate correspondence and logistics. It is used for moves to new locations, adjustments to street names, postal codes, or unit numbers, or fixing initial registration errors, keeping the updated address as the official reference in government and commercial records. The process starts with an authorized representative logging into the platform, selecting the address modification service, entering the commercial registration or establishment number to retrieve current data, then specifying the new address via interactive map or manual entry (street name, district, city, postal code, building). The new location is validated automatically or manually, potentially requiring supporting documents like new lease contracts or ownership proof, or a verification code for accuracy. Importance of the Establishment National Address Modification Service Maintains address accuracy post-relocation or error correction, preventing lost mail, invoices, and notifications. Ensures alignment of commercial and tax records with the actual site, supporting compliance and audits. Speeds up shipping and delivery with an updated, machine-readable address format. Offers flexibility for growing businesses to adjust branch addresses without full commercial re-registration. Boosts establishment credibility with partners and clients through real-time, precise location data. Challenges related to the Establishment National Address Modification Service Requires supporting documents proving relocation or correction, like leases or ownership proofs, adding steps. May involve processing delays if manual review by authorities is needed. Needs internal coordination between management and finance to update all records tied to the old address. Risk of inaccurate map entry leading to request rejection or future delivery issues. Frequent modifications may trigger additional justifications to prevent misuse.
The Individual Account Creation Service is an online service on SPL platform for individuals to register a new personal account, accessing postal and logistics services such as national address registration, shipment tracking, cost calculation, bill payments, SMEs bundle purchases, and P.O. Box management. It is used by first-time individual users handling personal or small commercial mail independently, like global shopping via Alami or shipment savings. The process starts on splonline.com.sa or app registration, entering core details like national ID or residency number, full name, mobile, email, and strong password. Verification uses OTP to mobile/email for ownership, with optional linking to national address or ID for advanced features like bill viewing or Alami/Awfar subscriptions. Success creates the account instantly, sending confirmation with login guide, enabling saved addresses, notification customization, and dashboard for tracking and payments via SADAD or bank. This simplifies Saudi Post interactions like parcel costing or status checks, ensuring data privacy and activity logs for compliance. Importance of the Individual Account Creation Service Enables direct access to SPL services like national address and tracking without intermediaries. Verifies identity linkage to official records, preventing unauthorized access. Supports digital transformation with personal portal for bills, shipments, addresses. Enhances experience via saved addresses, custom notifications post-quick setup. Aids compliance through logged activity tied to postal records. Challenges related to the Individual Account Creation Service Needs precise ID-matching data, rejected on mismatch. Requires active mobile/email for OTP, hindering unprepared users. Difficulty creating strong password per security rules. Address linking delays if unregistered. Repeated attempts may trigger security blocks.
The Individual National Address Registration Service is an online service on SPL platform for individuals to register and approve a personal national address as the official reference for correspondence, shipments, and logistics like home delivery and postal notifications. It is used for first-time registration of home or office addresses, or linking personal accounts to verified addresses for easier shipment tracking, cost calculation, and bill payments. The process starts with a logged-in user accessing splonline.com.sa or the app, selecting the national address service from personal options, entering details like street name, building number, district, city, postal code, and apartment/unit. The location is pinpointed precisely on an integrated interactive map, with options to save multiple addresses (home, work, frequent delivery). Automatic validation checks against the national database, potentially requiring proof like utility bills or lease contracts via OTP or upload. Upon approval, the address registers officially, becoming default for shipments, auto-costing, and tracking, with printable certificates for e-commerce or international shipping via Alami. Importance of the Individual National Address Registration Service Provides verified official address accelerating personal and small business deliveries. Improves shipment cost accuracy and status tracking with standardized format. Supports digital transformation unifying address data across platforms. Enables multiple address saving (home, work) for frequent shipments and global shopping. Enhances security and compliance linking address to authenticated personal account. Challenges related to the Individual National Address Registration Service Demands high map precision to avoid delivery errors or request rejection. May require residency proof documents like bills or leases for unregistered addresses. Requires pre-existing active SPL account, blocking complete newcomers. Address changes need separate updates notifying linked parties to prevent confusion. Challenges in rural or new development areas due to map or data inaccuracies.
The Individual National Address Modification Service is an online service on SPL platform for individuals to update a previously registered national address when changing personal location or correcting details for accurate shipments and mail. It is used for residence moves, street/postal code/unit adjustments, or fixing initial errors, keeping the updated address as the official reference for home delivery and notifications. The process starts with user login to splonline.com.sa or app, selecting address modification from personal services, retrieving current address, then entering new details via interactive map or manually (street, district, city, postal code, apartment). Automatic validation against national database occurs, potentially requiring new utility bills or lease uploads, or OTP confirmation. Upon approval, the system updates linked records and issues a modification report for shipments and bills, ensuring service continuity like parcel tracking and cost calculation. Importance of the Individual National Address Modification Service Maintains address accuracy post-move or correction, preventing lost shipments and mail. Aligns postal records with actual location for faster delivery and invoicing. Accelerates shipment costing and tracking with updated machine-readable format. Offers flexibility for multiple addresses and frequent updates in shopping/shipping. Enhances security linking updated address to verified personal account. Challenges related to the Individual National Address Modification Service Requires proof documents like bills or leases, adding steps and time. May face approval delays if manual review needed for new location. Needs coordination with linked parties (e-commerce) to update old address. Risk of map entry errors causing rejection or delivery issues. Frequent changes may require justifications to prevent abuse.
The Business Account Creation Service is an online service on SPL platform for establishments to register a new commercial account, accessing advanced postal and logistics features like establishment national address registration, bulk shipment costing, SMEs bundle purchases, shipment tracking, bill payments, and P.O. Box management. It is used by new businesses or branches for centralized mail operations, such as commercial shipping or global supplier sourcing. The process starts on splonline.com.sa's business registration page, where the representative enters establishment details like commercial registration number, business name, owner/authorized ID, mobile, email, and strong password. Verification uses OTP to mobile/email, linking to commercial registry or national address for features like business shipment bundles or bulk invoicing. Success creates the account instantly, sending confirmation with login guide, enabling branch address saving, sub-user management, and dashboard for tracking and payments via SADAD or bank. This streamlines logistics like large shipment costing or savings bundles, ensuring data privacy and activity logs for compliance. Importance of the Business Account Creation Service Enables establishments direct access to SPL advanced services like SMEs bundles and bulk tracking. Verifies commercial entity linking account to registry, preventing unauthorized access. Supports digital transformation with central portal for bills, shipments, business addresses. Boosts efficiency via branch addresses and sub-user control post-instant creation. Facilitates compliance through activity logs tied to commercial and postal records. Challenges related to the Business Account Creation Service Requires precise commercial registry data, rejected on mismatch with official records. Needs legally authorized representative with active mobile/email for OTP. Challenges creating strong password for high-security business accounts. Registry or address linking delays if data outdated. Repeated or duplicate registrations may trigger business security blocks.
The National Address Printing Service is an online service on SPL platform for individuals and establishments to generate and print an official certificate of the registered national address for use in official and private transactions like shipping, e-commerce, and government dealings. It is used after address registration or modification to obtain a verifiable printed document with a unique reference number. The process starts with user login to splonline.com.sa or app, selecting the printing service, viewing registered addresses, and choosing the desired one. A preview shows full address details, postal code, map location, registration/modification date, and reference number, available for PDF download or direct print. Nominal fees or account balance deduction may apply pre-issuance, with the operation logged in the account history. The printed certificate is verifiable via official portal using the reference, facilitating repeated shipments or business use, with reprinting available anytime if the address remains valid. Importance of the National Address Printing Service Supplies an officially stamped document accepted by government and private entities proving the national address. Accelerates shipping and e-commerce with verifiable certificate and reference number. Supports compliance providing printed proof of registered address in official records. Allows reprinting anytime without re-registration needs. Improves logistics efficiency saving certificate for repeated invoices and contracts. Challenges related to the National Address Printing Service Requires active account and pre-registered address, blocking new users immediately. May involve nominal fees or balance deduction per print/download. Needs stable internet and compatible printer for direct print or save. Lost printed certificates require reprinting with new logged operation. Certificate cannot be edited post-issuance, requiring address update first.
The Password Recovery Service is used when a user repeatedly enters an incorrect password, completely forgets it, or suspects that the credential has been compromised and wishes to reset it securely. The process typically starts on the login page by selecting the “Forgot Password” option, then entering a primary account identifier such as national ID/residency number, email, or username, followed by the mobile number registered with the account. A one-time verification code is then sent via SMS or email to confirm that the requester is the legitimate account owner, and the user must enter this code within a limited time window. After successful verification, the system prompts the user to create a new password that complies with defined security rules (minimum length, mix of letters, numbers, and symbols, and ideally not reused from previous passwords), then confirm and save it. Importance of the Password Recovery Service Maintains uninterrupted access to the user’s account and services without requiring a new registration or losing historical records. Enhances security by enforcing identity verification through trusted channels (mobile/email) before allowing a reset. Reduces load on support teams by enabling users to resolve a common problem through clear self-service steps. Supports compliance with digital security standards by enforcing password complexity and logging recovery attempts. Improves user experience by offering a relatively quick way to regain access even after multiple failed login attempts. Challenges related to the Password Recovery Service Requires up-to-date contact information (mobile or email); otherwise the user cannot receive verification codes to complete recovery. Multiple failed attempts to enter verification codes or identity data can trigger temporary account lockout as a security measure. Some users struggle to create strong, unique passwords, increasing the likelihood of repeated issues or security weaknesses. If access to both mobile and email is lost, manual intervention or additional identity proof may be required. The multi-step sequence (identity entry, code verification, new password setup) can feel complex for less tech-savvy users.
The Complaint Submission Service is an online feature that enables users (individuals or businesses) to file formal complaints or objections when they encounter issues related to a service, such as shipment delays or loss, damage, billing errors, platform malfunctions, or unsatisfactory customer experience. Its purpose is to provide a unified, documented channel where customer complaints are received, reviewed, and resolved or answered in an official manner, instead of relying on informal or untracked communications. The process typically begins with the user logging into an account or accessing a public complaint form, then choosing the complaint category from options such as shipments, payments, accounts, addresses, or support. The user then fills in a complaint form with basic details (name, ID or registration number, contact information) and specific case data like shipment number, invoice number, incident date, used branch or channel, along with a clear description of the issue and the desired outcome (refund, reshipment, data correction, etc.). Supporting documents or storage/images—such as receipts, damaged packaging photos, or email evidence—can often be attached. Importance of the Complaint Submission Service Offers customers an official, traceable channel to voice problems and objections instead of unstructured contacts. Helps service providers detect recurring issues in logistics, billing, or support and address root causes. Builds trust by giving customers a reference number, clear follow-up, and documented responses. Supports regulatory compliance where complaint management systems are mandated. Produces structured data for management reports and customer satisfaction KPIs. Challenges related to the Complaint Submission Service Some users may struggle to describe issues clearly or select the correct complaint category. Long handling times or delayed responses can harm satisfaction despite having a formal channel. Requires skilled staff capable of analyzing cases and providing effective, not merely cosmetic, solutions. Open to misuse through repetitive, inaccurate, or exaggerated complaints. Needs integration with operational and financial systems to ensure proposed resolutions can actually be executed.
The Data Modification Service on SPL platform is an online feature that allows users (individuals and businesses) to update their registered account information without creating a new account, including core contact details, identity-related fields, and certain usage preferences. It is used when a user changes mobile number, email address, display name, preferred language, or needs to correct personal data entered inaccurately at initial registration. The typical flow starts with logging into the account via the website or app, then accessing the “Profile” or “Account Settings” page where current information is displayed. From there, the user can edit allowed fields such as mobile number, email, contact address, and—depending on account type—linked data like national address or stored payment methods. Importance of the Data Modification Service Keeps contact information accurate, ensuring shipment updates, invoices, and recovery messages reach the correct channels. Reduces the need to create new accounts when mobile or email changes, preserving shipment and transaction history under one profile. Strengthens security by maintaining valid, reachable contact data for two-factor verification and critical alerts. Improves user experience by allowing adjustments to preferred language and notification settings as needs evolve. Helps align account data with national address or business information, reducing inconsistencies across records. Challenges related to the Data Modification Service Relies on users promptly updating their data; delays can cause missed notifications or difficulty regaining account access. Some users may struggle to complete OTP verification if they lack immediate access to the new mobile or email. Incorrectly entered data or inconsistent name formats can create mismatches with official records or linked services. Business accounts require strict permission controls so only authorized roles can modify sensitive organization data. When accounts are integrated with other services (e.g., national address, shipping bundles), updates may require extra checks or brief synchronization delays.
The Subscription Invoice Issuance Service is an online feature on SPL platform for individuals and businesses to generate official invoices for paid subscriptions such as SMEs shipping bundles, advanced logistics, P.O. Boxes, or recurring delivery plans, for use in accounting, taxes, and audits. It is used after purchasing or renewing subscriptions to obtain documented proof containing subscription details, value, validity period, and paid amounts. The process starts with user login to splonline.com.sa or app, navigating to 'Invoices & Subscriptions' or 'Account Management,' viewing active and past subscriptions list. The user selects the desired subscription (e.g., monthly/annual shipping bundle), clicks 'Issue Invoice' for a preview showing invoice number, user/business name, commercial registry, subscription details (type, duration, shipment volume), paid amount, payment/expiry dates, and verification code. The invoice can be downloaded as PDF, printed directly, or emailed/shared, potentially requiring nominal fees or sufficient balance. Post-issuance, it logs in account history and is verifiable via SPL portal using its number, facilitating financial reports or dealings with tax authorities or banks. Importance of the Subscription Invoice Issuance Service Provides officially documented invoices accepted for accounting, taxes, and internal/external audits. Speeds financial documentation with instant invoices detailing payments and subscriptions accurately. Supports tax and regulatory compliance proving paid subscription transactions. Enables re-issuance anytime for past subscriptions without support contact. Improves budgeting by linking invoices to dates and amounts for monthly/annual planning. Challenges related to the Subscription Invoice Issuance Service Requires active account and pre-paid subscription, blocking new users immediately. May charge nominal fees or deduct from account balance per invoice/download. Needs stable connection and printer for printing or electronic saving multiple invoices. Issued invoices cannot be edited, requiring correction invoices if needed. Lost printed invoices need re-issuance with new logged operation.