Explore 35 services offered by GOSI - Business. We provide comprehensive support for all your business needs with this government entity.
The Zakat and Income Certificate Issuance Service – Business is an electronic service provided by the Zakat, Tax and Customs Authority (ZATCA) in Saudi Arabia through the 'Zakaty' platform and the official ZATCA portal. It enables companies and commercial establishments to obtain an official certificate proving their compliance with zakat and tax obligations. This certificate is essential for businesses to operate legally, engage in governmental and private contracts, and renew or activate commercial licenses. To obtain the Zakat and Income Certificate, the establishment must first be registered with ZATCA and ensure that all financial data and declarations are accurate and up to date. By logging into their account, users can select the “Issue Zakat and Income Certificate” service. The system verifies whether all owed amounts—zakat, income tax, or value-added tax—have been paid. Any outstanding balances must be cleared before submission. Once payments and reviews are confirmed, the certificate is issued electronically in a digitally signed and authorized format, which can be printed or shared online as needed. The certificate is valid for one year from issuance and can be renewed automatically upon continued compliance with zakat and tax payment obligations. It serves as an official acknowledgment linking the entity to the Kingdom’s financial framework and affirming its regulatory and fiscal transparency. Importance of the Zakat and Income Certificate Issuance Service – Business Provides official proof of a business’s compliance with the Kingdom’s zakat and taxation systems. A mandatory requirement to qualify for government tenders and major business contracts. Enhances company reputation and builds trust with investors and regulatory authorities. Enables organizations to access additional governmental services such as renewals and permits. Contributes to financial transparency and promotes accountability among businesses nationwide. Challenges and Difficulties Related to the Certificate Issuance Service Necessity for consistent and accurate financial data entry and timely declaration submissions. Possible issuance delays if there are unsettled financial obligations or incomplete documentation. Complexity in clearing specific tax categories due to diverse business operations. Requires an understanding of ZATCA systems and compliance workflows. Regular monitoring and timely renewal are essential to prevent service suspension or business disruption.
The Credit Balance Transfer Between Branches – Business service is an electronic solution provided by the Zakat, Tax and Customs Authority (ZATCA) in Saudi Arabia. It allows businesses operating multiple branches to officially transfer credit balances available in one branch to another within the same company, ensuring financial alignment and operational efficiency. This service enhances cash flow management and supports timely fulfillment of zakat and tax obligations without duplication or delay. The process is straightforward: the business owner or authorized representative logs into the establishment’s account on ZATCA’s platform and selects the “Credit Balance Transfer Between Branches” option. The form requires entering details of both the transferring and receiving branches, specifying the amount to be transferred, and categorizing the credit type (zakat, income tax, VAT, or customs duty). Once the data is verified and approved by the Authority, the credit transfer is executed electronically, and both branches receive confirmation notifications of the successful operation. The service carries no additional fees as long as the transferred balance is derived from approved settled payments. This service enables companies with multiple operational units to manage inter-branch financial operations seamlessly and ensures integrated compliance with Saudi fiscal regulations. Importance of the Credit Balance Transfer Between Branches – Business Service Ensures accurate and balanced management of tax and zakat obligations across company branches. Simplifies internal financial flow and prevents delays in settling government dues. Strengthens internal financial oversight and minimizes duplication of credits and payments. Enhances transparency in dealings with the Authority and builds trust in financial disclosures. Contributes to the Kingdom’s ongoing digital transformation in finance and commerce. Challenges and Difficulties Related to the Credit Balance Transfer Service Requirement for consolidated branch data and integrated financial records within ZATCA’s systems. Possible rejection of transfer requests due to outstanding obligations or violations on one branch. Need for thorough review of relevant transactions and credit statements before approval. Potential processing delays during financial audits and data verification. Necessity for experienced financial administration to ensure valid and precise system entries.
The service aims to improve accuracy in zakat and tax records, streamline subscription management, and eliminate the need for physical visits to ZATCA offices, thereby supporting Saudi Arabia’s efforts towards digital transformation and regulatory efficiency.The Subscription Period Amendment Service for Active Business Subscribers is an electronic service provided by the Zakat, Tax and Customs Authority (ZATCA) in Saudi Arabia through its official platform. It allows business owners or authorized representatives to modify or correct the registered zakat or tax subscription period for active establishments with ongoing records. This service enables businesses to update their subscription durations to reflect actual operational or fiscal periods accurately, ensuring data integrity and ongoing regulatory compliance. The amendment process is carried out by logging into the establishment’s account on the ZATCA platform, selecting the service under “Subscription Management,” and choosing the active subscription to be amended. Users then enter the new details, including the new start and end dates for the zakat or tax period, and attach supporting documentation (such as financial statements or operational records) to justify the requested adjustment. Once submitted, the Authority reviews and verifies the information before officially approving and updating the subscription in the system. The applicant then receives an electronic confirmation message upon completion. Importance of the Subscription Period Amendment Service Empowers businesses to manage their zakat and tax subscriptions in alignment with their actual operational timelines. Enhances the accuracy of financial records and minimizes errors caused by mismatched subscription periods. Reduces paperwork and expedites service delivery through full digitalization. Ensures uninterrupted compliance with financial and zakat obligations. Improves time management efficiency for filing returns and planning tax obligations. Challenges and Difficulties Related to the Subscription Period Amendment Service Requirement for accurate justification and valid documentation supporting the amendment. Possible approval delays in cases of financial discrepancies or data inconsistency. Importance of checking previous subscription periods to avoid overlap between old and new records. Need for familiarity with technical regulations applicable to each subscription type (zakat, income tax, VAT). Obligation to follow up on authority notifications for final approval or additional documentation requests.
The Managing Establishment Owners Service – Business is a digital service provided to establishments in Saudi Arabia via authorized government entities such as the General Organization for Social Insurance and other official platforms. This service enables establishments to manage their registered owners and shareholders' data systematically. Through this service, establishments can update ownership records by adding new owners, modifying ownership percentages, or updating contact information, thus maintaining accurate official records and ensuring compliance with legal and regulatory requirements. Users access the service through the establishment’s online account on the relevant government portal, select the “Manage Establishment Owners” service, and review or update the list of owners, including names, nationalities, ownership shares, and contact information. Supporting documents such as ownership certificates or official contracts must be attached, and changes are subject to review and approval by the competent authority to confirm their validity. Managing owners is a fundamental aspect of establishment governance, contributing to enriched financial and regulatory data, enhancing transparency in ownership—which informs administrative and financial decisions—and directly impacting legal and tax obligations. Importance of the Managing Establishment Owners Service – Business Enhances the accuracy and prompt updating of official ownership data. Allows establishments to modify ownership structures reflecting investment or legal changes. Contributes to increased transparency towards regulatory bodies, investors, and partners. Facilitates legal and financial processes related to ownership such as profit tax and zakat. Supports informed decision-making based on clear, updated ownership data. Challenges and Difficulties of the Managing Establishment Owners Service – Business Complexity in collecting and authenticating ownership documents for changes. Ensuring accuracy and correctness of updated data to avoid rejections or legal issues. Navigating differing regulations affecting ownership percentages or changes. Coordination with multiple agencies for approval or issuance of new legal documents. Necessity for periodic updates to reflect market or investment changes.
The Legal Entity Amendment Service for Establishments – Business is an electronic service provided by the General Organization for Social Insurance in Saudi Arabia. It enables business owners to modify the legal structure of their establishments online without physically visiting the authority’s branches. Examples include converting a sole proprietorship to a limited liability company or vice versa, or changing the type of company such as converting a partnership into a limited liability company. The process involves logging into the authority’s dedicated platform, selecting the “Legal Entity Amendment” service, entering new legal entity details, and uploading required official documents supporting the change, such as updated commercial registrations, contracts, or formation amendment agreements. The authority reviews and verifies the application’s completeness and legal compliance, then notifies the establishment owner of acceptance or requests additional documentation. This service is crucial for business growth, allowing businesses to update their legal structure in line with market demands. It also ensures synchronization of data across government databases and facilitates smoother inter-agency coordination. Importance of the Legal Entity Amendment Service for Establishments – Business Enables businesses to change their legal structure for better performance and legal flexibility. Supports compliance with new regulations enhancing legal clarity in business operations. Improves relations with government agencies and investors through updated accurate records. Simplifies processes for expansion or legal restructuring without unnecessary complications. Increases eligibility for funding and project support by aligning legal status with investment choices. Challenges and Difficulties Related to the Legal Entity Amendment Service The requirement to provide comprehensive and clear documentation proving the legal change. Administrative procedures may take longer compared to other services due to regulatory review. Potential legal complexity for certain conversions requiring permissions from related authorities. Necessity of continuous follow-up with the authority to expedite and finalize the amendments legally. Responsibility of the business to update all related registrations and licenses according to the new entity.
The Subscriber Exclusion Service – Business is an electronic service provided by the General Organization for Social Insurance in Saudi Arabia through its official platform. It enables employers to exclude registered subscribers (employees) from their establishment’s insurance account upon the termination of their contractual relationship or for legal reasons such as resignation, dismissal, death, or the employer’s bankruptcy. This service is essential for managing accurate insurance records and ensuring company compliance with legal requirements. Employers perform the service by logging into the establishment’s account on the platform, searching for the subscriber to be excluded, and selecting the “Exclude” option. Accurate exclusion date and specific reason for exclusion (e.g., contract termination, probation period cancellation, death) must be provided. Upon completion, the system updates the subscriber’s status to “inactive” and suspends any further contribution collection for that subscriber. This service helps maintain employee records, streamlines official termination procedures, and ensures data compliance, reducing penalties linked to labor registration errors. Importance of the Subscriber Exclusion Service – Business Enables precise management of employee records to maintain updated insurance subscription data. Reduces ongoing financial obligations for employees no longer employed. Protects employers from paying unnecessary contributions for former employees. Facilitates communication with government agencies and improves monthly reporting credibility. Supports regulatory compliance and reduces risks of fines and financial penalties. Challenges and Difficulties Related to the Subscriber Exclusion Service Accurate entry of exclusion date to legally reflect service termination. Potential delays in exclusion approval due to data validation procedures. Issues with outdated or ambiguous employee status data linked to accounts. Handling complex cases such as sponsorship transfer or legally entangled terminations. Need for continuous employer monitoring to maintain updated subscriber data and avoid violations.
The Backdated Subscription Period Amendment Service – Business is an electronic service provided by the General Organization for Social Insurance in Saudi Arabia. It enables employers to amend and retroactively add subscription periods for registered employees. This service is designed to correct unregistered or mistakenly omitted subscription periods, reflecting the actual work and insurance periods accurately. Employers or authorized representatives log into their establishment’s account on the social insurance platform, select the backdated subscription amendment service, provide detailed data specifying the start and end dates of the period to be amended, and give reasons such as unreported work periods or exceptional circumstances. Supporting documents like payrolls, employment contracts, or official records must be attached. The requests are reviewed to ensure data accuracy and regulatory compliance. There are strict conditions including a maximum of 24 months allowed before the date of the request, exclusion if the subscriber already received compensations or pensions for the requested period, and an age limit of 59 years at the time of request. The service safeguards the rights of both employees and employers, ensuring continuity of social benefits. Importance of the Backdated Subscription Period Amendment Service – Business Corrects subscription records to reflect legitimate active periods. Allows companies to settle late subscriptions without violating rules. Protects subscribers’ pension and insurance entitlements for missed periods. Provides flexibility to avoid fines and infractions related to late registration. Ensures compliance with social insurance laws and regulations. Challenges and Difficulties in Backdated Subscription Period Amendments Requirement for precise supporting documents proving retroactive work periods. Processing delays due to quality checks and regulatory review. Complexity in cases with non-continuous periods or changing employment statuses. Legal limitations on the maximum allowable retroactive period. Ongoing follow-up for notifications and additional requirements to guarantee acceptance.
The Establishment Separation and Linking Service – Business is an electronic service provided by the General Organization for Social Insurance (GOSI) in Saudi Arabia. It aims to organize and manage the structure of establishments and their branches within the social insurance system. This service allows employers or authorized users to classify their affiliated establishments by either separating branches from the main establishment or linking branches to other establishments as required operationally and organizationally. The process is conducted by logging into the employer's account on the GOSI platform, selecting the separation or linking service, and then specifying the branch or establishment to be separated or linked. Submission of official documents proving the organizational relationship, such as commercial registrations, contracts, and institutional links, is required. Upon review and verification, GOSI implements the requested changes in the system and electronically confirms the completion. This service facilitates accurate management of insured individuals by correctly linking or separating them across establishments and branches, ensuring the accuracy of insurance and financial reports, and providing better control over employee management and account organization. Importance of the Establishment Separation and Linking Service – Business Enhances administrative organization of multi-branch establishments and improves accuracy of insurance reports. Simplifies administrative procedures related to transferring or adding subscribers among branches or different establishments. Improves accuracy in calculating insurance fees and contributions for each branch or establishment separately. Supports continuous updating of insurance records consistent with actual operational structures. Reduces accounting and technical errors in subscription and data processing. Challenges and Difficulties Related to the Establishment Separation and Linking Service – Business Requirement to submit clear and valid legal documents that prove the relationship between main establishment and branches. Possible delays due to the volume of data review and auditing by the social insurance authority. Complex coordination among branches and linked establishments, especially in large multi-activity corporations. Necessity to ensure real-time data updates to avoid subscription and reporting errors. Responsibility of the establishment management to monitor changes and ensure compliance with regulations.
The Establishment Activity Termination Service – Business is an electronic service offered by the General Organization for Social Insurance (GOSI) in Saudi Arabia. It allows establishment owners to officially close or terminate their business activity in the social insurance system, stopping all related insurance contributions and terminating the insured relationship with registered employees. This service targets businesses that have decided to cease commercial, industrial, or professional operations permanently or to transfer or sell their business activity. The service is performed by logging into the ‘Taminati A’mal’ platform, selecting the desired establishment, and choosing the 'Terminate Establishment Activity' option. After verifying that all conditions such as exclusion of active subscribers, absence of pending transactions, and all dues are settled, users input their bank account for refunding any credit balance and upload required documents such as the commercial registration cancellation or ownership transfer papers. Upon submission and approval by the authority, the establishment’s file is closed in the insurance system, prohibiting further services under the suspended file. This reduces administrative and financial burdens on business owners and ensures orderly recordkeeping. Importance of the Establishment Activity Termination Service – Business Ensures regulatory completion of insurance and legal obligations. Protects rights of all employees including end-of-service benefits. Reduces financial burdens on inactive or closed entities. Enhances accuracy and transparency of government data and reports. Supports business environment stability by mitigating issues from inactive entities. Challenges Related to the Establishment Activity Termination Service Ensuring all employees are excluded and dues settled. Difficulties in cases of ownership transfer or business mergers. Potential delays from incomplete documents or legal complexities. Responsibility of business owner to follow and complete all requirements. Compliance with local laws and regulations to avoid violations.
The Business Account Creation Service is an electronic service provided by the General Organization for Social Insurance (GOSI) in Saudi Arabia. It allows business owners and institutions to create a dedicated account for their establishment on the official social insurance platform. The account enables businesses to manage all employee insurance-related services including subscriber registration, data updates, official requests, and subscription and report follow-ups with ease and accuracy. The account creation process involves visiting the social insurance platform, entering basic establishment data such as commercial registration number, national address, and owner or manager information, and uploading official documents like the commercial registration and national ID copies. After verification and approval, the account is activated granting full access to the business services. This account serves as the primary portal for electronic insurance management, facilitating subscriptions management, certificate issuance, legal entity adjustments, and financial declaration submissions, thus easing compliance and improving administrative efficiency. Importance of the Business Account Creation Service Facilitates easy and efficient digital management of establishments on the social insurance platform. Provides centralized access to comprehensive insurance and administrative services. Ensures updated data and financial reports through a verified digital account. Supports legal compliance in registering all employees promptly. Enhances organizational and financial management efficiency fostering transparency and professionalism. Challenges and Difficulties Related to the Business Account Creation Service Accuracy and verification of submitted data to avoid rejections or account delays. Documentation requirements may pose a challenge or delay verification for some establishments. Integration challenges with other governmental data systems for seamless business registration. Continuous monitoring and follow-up to keep the account active and avoid service interruptions. Limited technical support can affect users encountering issues during registration.
The Manager Change Service – Business is an electronic platform provided by the General Organization for Social Insurance in Saudi Arabia. It allows business owners or authorized personnel to update or change the manager responsible for managing the establishment’s social insurance account efficiently online. This service is crucial in cases where the managerial responsibilities shift due to organizational changes or staffing updates. The process involves logging into the “Taminati A’mal” platform, selecting the 'Change Manager' service, and entering the new manager’s details—including ID number, account number, and assigned permissions. Supporting documents such as ID copies or commercial registration are uploaded for verification. Once approved by the authority, the change is applied, and a confirmation notification is sent. This service supports better management of account permissions, ensures accurate record-keeping, and facilitates seamless administrative transitions within the organization. Importance of the Manager Change Service – Business Facilitates efficient management and updates of managerial responsibilities. Allows quick reorganization without the need for physical visits or manual requests. Protects legal rights of all stakeholders involved in the managerial process. Ensures continuous and compliant account management for the establishment. Promotes digital transformation in social insurance management. Challenges and Difficulties Ensuring the accuracy and integrity of uploaded data to avoid rejections. Managing necessary documentation for verification, which might delay approval. Handling cases where the managerial change involves legal or contractual complexities. Need for continuous follow-up on the platform for approval and notifications. Maintaining regular updates to prevent management errors or oversight.
The Subscriber Registration Service – Business is an electronic service offered by the General Organization for Social Insurance (GOSI) in Saudi Arabia through the Taminati A’mal platform. It allows employers to register new employees (subscribers) under their establishment’s social insurance account. The service guarantees that all workers are legally registered in compliance with regulations, ensuring their entitlement to social insurance benefits and protection. The process begins with the employer or authorized representative logging into the establishment’s account, selecting the “New Subscriber Registration” service, and entering the employee’s details such as name, national ID, nationality, contract type, subscription start date, and basic salary. Supporting documents such as ID copies and residency permits for non-Saudi workers may be uploaded. Upon verification and approval, the subscriber’s status is activated, enabling subsequent tracking of subscriptions and entitlements. The service provides an easy-to-use interface for employers to manage employee records, add new subscribers, and continuously update data. It is essential for legal compliance and employee insurance coverage. Importance of the Subscriber Registration Service – Business Ensures legal registration of employees to activate social insurance coverage. Supports workers’ rights by providing comprehensive social insurance. Helps businesses comply with government regulations minimizing violations. Enhances transparency and improves HR and insurance data management. Facilitates periodic reporting and financial obligations for establishments. Challenges and Difficulties Related to the Subscriber Registration Service – Business Necessity of accurate data input to avoid rejection or registration delays. Handling updates to employee data and contract changes impacting registration. Complexities in registering non-Saudi workers associated with residency and sponsorship. Document submission and verification requirements may cause delays. Employer responsibility to monitor registration status and data accuracy to avoid fines.
The Establishment Type Modification Service – Business is an electronic service available through the General Organization for Social Insurance platform in Saudi Arabia. It allows establishment owners to change the registration type of their establishment between “Main” and “Branch”. The establishment type is a critical data element that defines how the establishment is recorded with the authority and directly impacts report management, insurance subscriptions, and the organizational relationship between headquarters and branches. The modification process involves logging into the establishment’s account on the Taminati A’mal platform, selecting the target establishment, navigating to the basic data section, and choosing to modify the establishment type. Updated official documents such as the commercial registration certificate must be uploaded. Upon submission, the authority reviews the request and either approves the change or requests additional documentation. This service helps establishments update their official records to reflect their true operational and distributive structure, facilitating branch mergers or separations, and granting greater flexibility for managing employee records and subscriptions. Importance of the Establishment Type Modification Service Ensures accurate updating of establishment data to conform with regulatory and market changes. Enhances accuracy of insurance reporting and fee management based on actual organizational structure. Enables proper legal management of branches linked to the main establishment. Supports regulatory compliance through periodic and consistent update of official records. Improves establishment performance with increased administrative and operational flexibility. Challenges Related to the Service Requirement to provide official updated documents such as the new commercial registration. Possible delays if data is incomplete or conflicts arise among records. Coordination between branches and establishments to ensure the new data is consistent. Continuous monitoring and engagement with authorities to expedite processing. Compliance with platform technical procedures to ensure request acceptance.
The Subscriber Data Modification Service – Business is an electronic service offered by the General Organization for Social Insurance in Saudi Arabia. It enables employers to update and modify the data of registered subscribers (employees) under their establishment’s social insurance account. The data includes personal information such as name, nationality, ID or residence number, occupation, salary, subscription start date, and address—all crucial for accurate subscription management and insurance reporting. Employers access the service by logging into their establishment account on the Taminati A’mal platform, selecting the subscriber to be updated, making the necessary changes, and uploading relevant supporting documents such as ID copies or employment contracts depending on the type of modification. The request is then reviewed by GOSI for accuracy and validity before being approved and incorporated into the system. This ensures employee records are maintained accurately, reflecting real-time changes. This service is essential for the ongoing compliance with social insurance regulations and for enhancing reporting accuracy, thereby reducing legal and financial discrepancies. Importance of the Subscriber Data Modification Service – Business Ensures subscriber data is accurate and reflects actual work conditions. Improves social insurance subscription management and financial reporting. Avoids fines and penalties due to inaccurate or outdated subscriber information. Protects subscriber rights by maintaining up-to-date registration data. Facilitates administrative operations, reducing time and effort for data updates. Challenges Related to the Subscriber Data Modification Service – Business Requirement for precise and accurate data entry to prevent request rejection or delays. Managing data update for expatriate workers which may require additional documentation. Complexity arises from changes in salary, occupation, or subscription duration. Employer’s responsibility to monitor updates and coordinate with GOSI for approval. Possible technical issues on the platform affecting update speed and service.
The Wage Update Service – Business is an electronic service provided by the General Organization for Social Insurance (GOSI) in Saudi Arabia through the “Taminati A’mal” platform. It enables employers to update registered subscribers’ salaries accurately and swiftly. This ensures reported wages reflect the actual amounts paid, supporting the Wage Protection Program and facilitating employee rights. Employers or authorized representatives log into their business account, select the wage update service, and modify salaries either individually from the subscriber list or by uploading an Excel file with updated salary data, maintaining the official file format. Submitted data undergoes validation, and once approved, updates are applied from the current month. The service helps establishments comply with labor and social security laws, improves contribution calculations, and supports wage protection, ensuring workers receive correct benefits. Importance of the Wage Update Service – Business Ensures salaries reported reflect actual payments, enhancing transparency. Supports the Wage Protection Program and legal compliance. Simplifies updating insurance contributions and monthly declaration reports. Protects subscribers’ rights and guarantees their social insurance entitlements. Helps reduce fines and penalties arising from outdated wage information. Challenges Related to the Wage Update Service – Business Requires precision in wage data entry to avoid delays or rejection. Complexities exist in updating expatriate worker wages due to residency and documentation procedures. Proper formatting and submission of files are essential to prevent technical errors. Continuous monitoring needed for prompt updates amid job transfers or exceptional cases. Availability of technical support is crucial for resolving data update issues.
The Occupation Change Service – Business is an electronic service provided by the Ministry of Human Resources and Social Development, in collaboration with the General Organization for Social Insurance. It enables business owners to update or correct the registered job titles of employees within their establishments to match their actual roles. The service ensures the alignment of employee records with the Saudi labor classification system and improves compliance with labor regulations. Employers or authorized representatives access the service through the Qiwa or Taminati A’mal platforms, navigate to “Occupation Management / Change Occupation,” and select the employee whose occupation needs updating. They then choose the new occupation from the Saudi National Classification of Occupations, and attach required documents such as an ID or residency copy and valid educational credentials if necessary. Requests are electronically reviewed by relevant authorities to verify that the new job title aligns with the establishment’s activity. Upon approval, the updated occupation reflects across the Ministry, GOSI, and Passport Authority systems for integrated compliance. This service plays a crucial role in professional data accuracy, workforce regulation, and achieving Saudi Vision 2030 goals for labor efficiency and fair employment practices. Importance of the Occupation Change Service – Business Ensures job titles accurately represent employees’ actual roles. Corrects employee data across labor and social insurance systems. Promotes regulatory compliance and prevents legal penalties. Strengthens labor market efficiency and consistency across sectors. Enhances reliability of national employment and workforce data. Challenges and Difficulties Related to the Service Ensuring that the new occupation matches the establishment’s registered business activity. Requirement of valid academic credentials for specific technical and medical jobs. Multi-agency approvals required from GOSI, labor ministry, and passport authorities. Potential processing delays due to missing or contradictory information. Employer liability for verifying updated occupational data authenticity.
The Late Payment and Penalty Exemption Initiative – Business is a national initiative launched by the General Organization for Social Insurance (GOSI) in collaboration with the Zakat, Tax and Customs Authority (ZATCA) in Saudi Arabia. It aims to assist business establishments in regularizing their legal and financial status by exempting them from penalties and fines resulting from delayed payments or procedural violations. This initiative supports the Kingdom’s ongoing economic reforms and alleviates financial burdens on businesses. The initiative grants a 100% exemption from late payment penalties and violations for establishments that settle all outstanding contributions or agree to an approved installment plan within the defined period, which extends until June 30, 2025. Owners can apply through their Taminati A’mal account or via the ZATCA portal by selecting “Penalty and Violation Exemption,” completing the application form, and attaching required documents. Upon submission and verification, the authority issues a notification confirming approval or rejection based on eligibility and regulatory criteria. The initiative covers fines related to late contribution payments, delayed employee registration, and late submission of monthly or insurance reports. It also includes tax-related penalties for late registration, return filing, and payment delays under ZATCA regulations. Objectives and Importance of the Initiative Support businesses in correcting financial and administrative positions without incurring additional costs. Promote voluntary compliance with insurance, zakat, and tax laws. Enhance market stability and strengthen Saudi Arabia’s economic ecosystem. Enable SMEs to maintain business continuity and improve financial performance. Increase transparency in financial dealings and reduce regulatory disputes. Challenges and Difficulties Related to the Initiative Requirement to fully settle outstanding contributions or commit to an installment plan to qualify. Possible application rejection if eligibility criteria are unmet or submission deadlines lapse. Need for accurate data updates for establishments and employees before applying. Limited duration of the initiative necessitating timely action from applicants. Responsibility of continuous monitoring until official approval notification is received.
The Transfer of a Subscriber Between Branches – Business service is an electronic service provided by the General Organization for Social Insurance (GOSI) in Saudi Arabia. It allows employers or authorized representatives to transfer an employee (subscriber) from one branch of the establishment to another or from a branch to the headquarters while maintaining their existing insurance records and continuity of contributions. This service facilitates employee management for establishments operating under a unified registration number, ensuring smooth operations and continuous insurance coverage for workers. The process is completed by logging into the establishment’s account on the Taminati A’mal platform, selecting the employee to be transferred, choosing the Transfer Subscriber option, entering the new branch’s registration number, and specifying the transfer date accurately. Once submitted, the request is reviewed electronically, and a notification confirming successful transfer is issued upon verification. The transfer does not interrupt the employee’s insurance history or accrued service period but preserves full continuity in their records. Importance of the Transfer of Subscriber Between Branches – Business Service Streamlines employee transfer between branches without terminating services or re-registration. Maintains uninterrupted social insurance contribution and employee records. Enhances HR management efficiency for multi-branch organizations. Ensures compliance with labor and social insurance regulations. Saves time and administrative effort through a fully digital process. Challenges and Difficulties Related to the Transfer Service Accuracy required in data entry such as transfer date and destination branch registration number. Request may be rejected if the receiving branch’s data is outdated or inactive. Continuous monitoring needed to ensure the request is approved and reflected in the system. Complexity in cases involving different activities or organizational structures across branches. The establishment’s responsibility to verify wage consistency for transferred employees.
The Installment of Establishment Debt – Business service is an electronic service provided by the General Organization for Social Insurance (GOSI) in Saudi Arabia. It allows establishments with outstanding financial obligations to GOSI to request an installment plan, enabling them to settle their debts through periodic payments. The service aims to ease the financial burden on establishments while ensuring continuous fulfillment of their social insurance obligations. This service is available for debts exceeding 6,000 SAR, where the establishment owner submits a request through the Taminati A’mal platform by selecting the “Debt Installment Request” service. The form requires establishment details, subscription number, total debt, and proposed installment plan, including the down payment amount and payment schedule. Supporting documents such as bank details and, in some cases, a letter of guarantee or promissory note, must be attached for verification. Once submitted, the application is reviewed by GOSI’s financial department to verify eligibility. Upon approval, an official electronic notification confirming the installment plan and payment schedule is issued. This service plays a key role in supporting business continuity by allowing establishments to regularize their financial status and avoid penalties or disruptions in their registration. Importance of the Installment of Establishment Debt – Business Service Provides flexible payment solutions for establishments to settle accumulated debts. Supports financially strained businesses in maintaining compliance with insurance requirements. Reduces financial pressure while sustaining establishments’ operational commitments. Assists SMEs in correcting their financial status without penalties. Strengthens market stability by preserving the integrity of the social insurance system. Challenges and Difficulties Related to the Service Debt must exceed the minimum threshold (6,000 SAR) to qualify. Down payment must be made promptly to activate the installment plan. Requests may be canceled if payment conditions are not met on time. Detailed financial verification and guarantor documentation may extend approval times. Establishments bear responsibility for maintaining timely payments and data accuracy.
The Account Manager Change Service – Business is an electronic service provided by the General Organization for Social Insurance (GOSI) in Saudi Arabia. It allows establishment owners to replace or update their branch account manager through the Taminati A’mal platform. The service facilitates managing establishment accounts, updating administrative authorities, and ensuring continuous access to business operations efficiently and securely. Employers or their authorized representatives can use the service by logging into their GOSI account, selecting the establishment, and navigating to “Manage Establishment Supervisors.” They then select the current manager, choose “Change Supervisor,” enter the new manager’s details (name, ID number, mobile, email), and specify their system permissions. After data verification, the request is reviewed and approved electronically. This service simplifies account management for businesses, ensuring uninterrupted service continuity and administrative efficiency without physical office visits. Importance of the Account Manager Change Service – Business Enables establishments to promptly update or replace their administrative managers. Enhances account security by officially transferring permissions. Maintains uninterrupted access to vital business and insurance operations. Reduces the need for in-person procedures at social insurance offices. Improves operational efficiency for multi-branch establishments. Challenges and Difficulties Accurate and up-to-date data entry is crucial to avoid rejection or delays. Approval delays may occur if information or documentation is incomplete. Periodic reviews of assigned permissions are necessary to prevent misuse. Legal verification is required to confirm the new manager’s appointment validity. Some users may face technical challenges during access or data transfer.
The Establishment Contact Information Update Service – Business is an electronic service provided by the General Organization for Social Insurance (GOSI) in Saudi Arabia through the Taminati A’mal platform. It enables establishment owners or authorized representatives to easily update and modify the establishment’s contact details such as phone number, email address, and national address instantly. This service ensures that establishments maintain accurate and up-to-date communication information for seamless coordination with GOSI. This service is essential for maintaining the establishment’s access to all digital services and receiving notifications and alerts regarding contributions, reports, or other insurance-related operations. The process involves logging into the establishment’s account on the Taminati A’mal platform, accessing the Establishment Profile, selecting the Contact Information section, and updating the necessary details like mobile number, email, or address, followed by clicking Update Information to finalize the process. No additional documentation or external approval is required, and the updates are reflected immediately upon completion. Importance of the Establishment Contact Information Update Service Ensures uninterrupted and accurate communication between GOSI and establishments. Prevents delays or missed official notifications caused by outdated information. Improves the accuracy of business records within government systems. Facilitates easy digital management of establishment accounts without in-person visits. Enhances efficiency of electronic services that rely on precise contact information. Challenges and Difficulties Related to the Service Risk of communication disruption if incorrect data is entered. Activation delays may occur due to technical issues in linking national address data. Responsibility of the establishment to promptly update any changes in contact details. Occasional system glitches that prevent immediate update registration. Need to verify activation by monitoring post-update notifications.
The Establishment Supervisors Management – Business service is an electronic service provided by the General Organization for Social Insurance (GOSI) through the Taminati A’mal platform. It allows employers to assign supervisors to manage their establishment’s account and define their access permissions easily without visiting GOSI offices. The service aims to streamline administrative operations while ensuring secure and efficient management of user permissions based on each role’s responsibilities. Through the platform, the owner or authorized manager can: Add a new supervisor: by entering the supervisor’s details (name, national ID or residence number, mobile number, and email). Define permissions: including full establishment-level control or specific roles such as Registration Supervisor (for employee registration and termination), Contribution Supervisor (for handling billing and payment details), and Occupational Hazards Supervisor (for reporting and tracking work injuries). Modify or remove supervisors: to update roles or revoke access as required. This service ensures secure delegation of administrative and operational tasks, particularly beneficial for multi-branch establishments requiring structured supervision and auditing. Importance of the Establishment Supervisors Management – Business Service Facilitates permission assignments and role delegation electronically without paperwork. Enhances digital governance across multi-branch establishments. Strengthens data security through well-defined access controls for each user. Supports business continuity in case of managerial absence or organizational changes. Improves administrative efficiency by minimizing operational overlaps and mistakes. Challenges and Difficulties Related to the Service Necessity of periodic review to ensure proper alignment between permissions and roles. Employer’s responsibility to assign appropriate permissions and prevent misuse. Potential delays in activation due to technical system validation. Need to monitor system notifications to confirm implementation of updates. Familiarity with the platform is required to manage permissions effectively and securely.
A service through which the employer can print a Social Insurance Commitment Certificate.
The Transfer All Subscribers – Business service is an integrated electronic service provided by the General Organization for Social Insurance (GOSI) in Saudi Arabia through the Taminati A’mal platform. It allows business owners to transfer all employees registered under social insurance from one branch to another within the same establishment or to the headquarters in one step, instead of processing individual transfer requests. The service simplifies administrative processes for multi-branch organizations, particularly during internal restructuring or branch consolidation, saving both time and effort. The process involves logging into the business account on the Taminati A’mal platform, navigating to the Subscriber Management section, selecting Transfer All Subscribers, and choosing the source and destination branches. The system displays a list of registered employees, and once confirmed, executes the transfer electronically. Before initiating the process, all commercial registrations and work permits for both branches must be valid, and no pending violations or unpaid contributions should exist. Upon completion, GOSI sends an automatic confirmation email indicating the successful transfer. Importance of the Transfer All Subscribers – Business Service Facilitates management operations for multi-branch establishments. Saves time through batch processing instead of manual individual transfers. Ensures employees retain their insurance coverage history accurately. Supports internal restructuring and branch consolidation flexibility. Reduces administrative errors linked to manual input and corrections. Challenges Related to the Service Requirement for updated branch data prior to initiating the transfer. Possible rejection due to pending contributions or existing violations. Necessity to verify employee information accuracy before transfer approval. Employer’s responsibility to safeguard employee insurance rights during transfers. Need to monitor notifications to confirm successful execution and approval.
The Backdated Subscription Period Addition – Business service is an online service provided by the General Organization for Social Insurance (GOSI) through the Taminati A’mal platform. It allows employers to register previous work periods for subscribers that were not recorded within the required timeframe. The added period must not exceed 24 months from the date of request submission. This service aims to correct social insurance records and ensure that all actual employment periods are reflected in the subscriber’s insurance history. Employers can access their account on Taminati A’mal, navigate to Subscriptions, and select Add Backdated Subscription Period. They then complete the form by entering the subscriber’s information, the employment period to be added (start and end dates), and the salary during that time. Supporting documents such as employment contracts, payroll records, or official proof of employment must be attached. Approval depends on the accuracy of the data and compliance with regulatory requirements. Once verified and accepted, the added period is reflected in the subscriber’s record, and the appropriate retroactive contributions become due for payment. Importance of the Backdated Subscription Period Addition Service Corrects social insurance records to include all valid employment periods. Preserves employees’ rights to receive full pensions and insurance benefits. Allows employers to fix previous registration omissions or errors. Promotes regulatory compliance and fairness in contribution calculation. Ensures continuous contribution coverage consistent with Saudi labor policies. Challenges and Difficulties Strict limitation of 24 months from the submission date for eligible backdated periods. Requirement for official and verifiable documentation to prove the claimed employment. Application rejection may occur if discrepancies are found between establishment and employee records. Obligation to pay retroactive contributions before activating the added period. The process involves careful verification by GOSI to maintain accuracy and transparency
The Work Injury Reporting – Business service is an electronic service provided by the General Organization for Social Insurance (GOSI) through the Taminati A’mal platform. It enables employers to report work-related injuries sustained by employees while performing their duties or as a result of their job nature. The purpose of the service is to ensure official documentation of such injuries for insurance purposes, protecting employees’ rights and maintaining employer compliance with social insurance regulations. Under the Occupational Hazards Branch regulations, employers are required to report any injury that requires more than first aid within three days from the date they became aware of it. The reporting process is carried out online via the establishment’s account on Taminati A’mal by selecting “Report Occupational Hazards.” Employers must fill out the reporting form, entering employee information such as ID or residence number, date and place of injury, injury type, and circumstances of the incident. Supporting documents such as a medical report from the treatment facility or an official accident report must be uploaded. Once submitted, a confirmation number is issued to track the case until it is approved. This service serves as a crucial mechanism for safeguarding workers’ insurance rights, ensuring proper medical care and compensation for recovery or disability, while keeping employers in full regulatory compliance. Importance of the Work Injury Reporting – Business Service Ensures prompt recording of occupational incidents and preservation of insurance rights. Streamlines legal and administrative procedures for claims and compensation. Enables GOSI to monitor workplace injury cases efficiently. Enhances workplace safety through active risk management. Reduces penalties and legal risks for employers due to late or missing reports. Challenges and Difficulties Related to the Work Injury Reporting Service Employer obligation to report within three days of learning about the injury. Application rejection risk if required medical or incident documentation is incomplete. Difficulty in determining whether an incident qualifies as a work injury in specific contexts. Need for accurate coordination between employer and medical institutions Continuous updating of employee records to ensure accuracy in the reporting process
The Occupational Safety and Health Certificate Issuance – Business service is an electronic service provided by the General Organization for Social Insurance (GOSI) in collaboration with the Ministry of Human Resources and Social Development (MHRSD). It enables establishments to obtain an official certificate verifying their compliance with national occupational safety and health standards in the workplace. This certificate serves as formal proof that the establishment meets the legal requirements for worker safety and hazard prevention, forming part of Saudi Arabia’s efforts to improve workplace quality and reduce occupational risks. The certificate can be issued electronically through the Taminati A’mal platform. The employer or authorized representative logs into the establishment’s account, selects the Occupational Safety and Health Certificate Issuance service, and upon meeting all compliance requirements (such as an active status and absence of violations), the certificate is generated instantly. It includes essential details such as the establishment’s name, registration number, issuance and expiry date, and safety compliance classification. The digital certificate, available in PDF format, can be downloaded and presented for government tenders, regulatory audits, or contractual requirements. This service promotes a preventative safety culture across Saudi workplaces, aligning with the objectives of Saudi Vision 2030 to enhance quality of life and workplace sustainability. Importance of the Occupational Safety and Health Certificate Issuance – Business Service Provides documented proof of compliance with occupational safety and health regulations. Enhances credibility with government entities and potential partners. Required for participation in government tenders and public procurement. Contributes to lower accident and injury rates across workplaces. Improves the establishment’s reputation as a safe and compliant employer. Challenges and Difficulties Related to the Service Adherence to Ministry of Labor safety standards is mandatory for eligibility. Applications may be declined if the establishment has outstanding safety violations. Certificates require periodic renewal to maintain continuous compliance. Employers must ensure actual implementation of safety measures, not just certification Availability of qualified safety officers is necessary for operational effectiveness.
The Establishment Supervisor Account Deactivation – Business service is an electronic service provided by the General Organization for Social Insurance (GOSI) through the Taminati A’mal platform. It allows establishment owners or authorized representatives to immediately deactivate the account of the establishment supervisor and revoke all his administrative privileges within the platform. The service enhances digital security and compliance by protecting establishment data whenever the supervisor’s role ends — due to job transfer, contract termination, or resignation. The process is completed by logging into the Taminati A’mal account, selecting “Deactivate Supervisor Account” under the Establishment Supervisors Management section, identifying the relevant supervisor, and confirming the action. Once confirmed, the system immediately disables all access rights, and a formal deactivation notification can be downloaded for administrative documentation. This service ensures business continuity and data protection by limiting system access to current authorized personnel only, thereby fostering trust in Saudi Arabia’s digital government infrastructure. Importance of the Establishment Supervisor Account Deactivation – Business Service Safeguards confidential corporate data and prevents unauthorized access. Revokes all privileges of supervisors who are no longer affiliated with the establishment. Strengthens internal security measures and mitigates misuse risks. Ensures administrative continuity without compromising data integrity. Provides a fast, reliable, and electronic method to deactivate sensitive accounts. Challenges and Difficulties Related to the Service Immediate action is required upon supervisor termination to avoid security breaches. Potential data loss for incomplete pending tasks if not reviewed before deactivation. Necessity of assigning a new supervisor promptly to ensure operational continuity. Verification of the authorized individual performing the deactivation is mandatory. Full awareness of granted permissions is needed before revocation to maintain compliance.
The Medical Treatment Cost Reimbursement – Business service is an electronic service provided by the General Organization for Social Insurance (GOSI) in Saudi Arabia through the Taminati A’mal platform. It enables employers or insured employees (if authorized) to claim financial reimbursement for medical expenses incurred due to a work-related injury that has been formally registered and approved under the occupational hazards insurance branch. The purpose of this service is to refund medical costs paid for treatment, especially in emergency cases or when treatment takes place outside GOSI-approved medical facilities. The process starts once the occupational injury is recorded and validated in GOSI’s system. The employer or eligible subscriber logs into the Taminati A’mal account, selects “Medical Treatment Cost Reimbursement Request”, searches for the injured employee using their national or residence ID, and selects the relevant injury record. The claimant must then upload supporting medical documents such as treatment invoices, medical reports, diagnostic summaries, and payment receipts. Once submitted, GOSI reviews and verifies the data and medical documents. Upon approval, the reimbursement amount determined by regulation is transferred directly to the registered bank account. Importance of the Medical Treatment Cost Reimbursement – Business Service Provides employees and employers with fair compensation for eligible medical expenses. Ensures injured workers receive required medical care promptly and affordably. Helps employers maintain compliance with occupational health and insurance regulations. Fosters confidence in the social insurance system through transparent compensation. Contributes to improving healthcare outcomes and workplace safety standards. Challenges and Difficulties Related to the Service Requires a pre-registered and approved work injury in GOSI’s system before reimbursement. Applications may be rejected if documents are incomplete or issued by unlicensed facilities. Compensation is limited to costs covered under occupational hazard regulations. Verification of medical bills and authenticity can lengthen the review period. Some complex medical cases may require extended assessment from GOSI’s medical department.
The Group Work Injury Reporting – Business service is an electronic service provided by the General Organization for Social Insurance (GOSI) in collaboration with the Ministry of Human Resources and Social Development (MHRSD) through the Taminati A’mal platform. It allows employers or authorized representatives to report workplace incidents that cause injury to multiple employees simultaneously, such as fires, collapses, or other major workplace accidents. The main goal of the service is to provide immediate documentation of such incidents within the insurance system, ensuring that all affected employees receive necessary medical attention and their rightful compensation under the Occupational Hazards Branch regulations. In case of a group injury, the employer logs into their Taminati A’mal business account and selects “Group Work Injury Reporting” under the “Occupational Hazards” section. Details such as the date, location, number of injured employees, and nature of the incident must be provided, along with uploading official supporting documents (e.g., medical reports or accident records issued by civil defense or related authorities). The system automatically links each injured employee to their insurance record and generates individual follow-up reports for each case. Reporting such incidents is a legal requirement and must be completed within three days of awareness of the incident to avoid penalties or delays in processing compensation. Importance of the Group Work Injury Reporting – Business Service Accelerates the documentation of multi-employee workplace injuries. Ensures timely medical intervention and insurance coverage for all injured workers. Enhances transparency in recording and investigating workplace incidents. Streamlines follow-up and compensation procedures for all affected parties. Contributes to improved workplace safety measures and national injury prevention initiatives. Challenges and Difficulties Requirement to provide official reports from competent authorities such as Civil Defense or safety bodies. Need for accurate data entry to correctly link employees to their insurance records. Possible delays if submitted documentation is incomplete or investigation involves multiple agencies. Legal obligation to report within three days of occurrence to avoid penalties. Employer’s responsibility to actively monitor all injured cases until recovery or final compensation settlement.
The Update Establishment Bank Account Information – Business service is an electronic service provided by the General Organization for Social Insurance (GOSI) through the Taminati A’mal platform. It allows establishment owners or authorized representatives to update or modify the registered bank account (IBAN) used for payment transactions or receiving financial reimbursements. The service ensures that banking data remain accurate and secure to maintain smooth financial interactions between the establishment and GOSI. Through the Taminati A’mal account, the employer selects the Update Bank Account service. The new IBAN is entered, and a bank letter or official statement in the establishment’s name is uploaded as proof. The system verifies the validity and ownership of the new account before approving the update, which usually takes two working days to complete. The service enhances financial accuracy and ensures safe transfers in alignment with GOSI’s digital security and financial management standards. Importance of the Update Establishment Bank Account Information – Business Service Ensures up-to-date and secure banking data for all organizational transactions. Facilitates accurate payment settlements and reimbursement processing. Minimizes errors arising from inactive or outdated bank accounts. Supports digital transformation and trust in electronic financial operations. Protects financial rights by guaranteeing funds reach the correct registered account. Challenges and Difficulties Related to the Service The bank account must be registered under the same establishment’s name. Requirement to attach an official letter or statement from the bank showing the new IBAN. Possible delays in approval if documents are unclear or incomplete. Responsibility of the establishment to update data promptly to avoid transaction delays. The account must be free from disputes or compliance issues to process updates
The Establishment Postal Address Update – Business service is an electronic service provided by the General Organization for Social Insurance (GOSI) through the Taminati A’mal platform. It enables employers or their authorized representatives to update or modify the establishment’s official postal address (national address). The service ensures that the establishment’s location information registered in GOSI’s database is accurate, enabling precise delivery of official correspondence and notifications. The service is instant and free of charge, allowing users to log into their account, access the establishment profile, and select the Basic Information section. By clicking the edit icon next to the postal address, users can modify address details such as building number, postal code, street name, district, city, and region. If required, users can upload a proof of address document (such as a certificate from Saudi Post – Wasel). Once the data is submitted, the update is processed immediately, and a confirmation message is sent to the user’s registered phone number and email. This service is foundational for ensuring establishments’ compliance with the national address system, securing accurate communication and enhancing government–business data integration. Importance of the Establishment Postal Address Update – Business Service Ensures accurate delivery of official GOSI notifications and correspondence. Strengthens data accuracy in government systems and Saudi Post’s records. Facilitates seamless management of digital services dependent on national address verification. Enhances communication between establishments and regulatory agencies. Supports alignment with Saudi Arabia’s unified digital address framework. Challenges and Difficulties Related to the Service Verification of address accuracy against the official national address database. Potential delay if submitted information conflicts with Saudi Post records. Employer responsibility to promptly update address changes following business relocation. Requirement to retain valid proof of address for future compliance verifications. Follow-up confirmation needed to ensure successful update in GOSI’s system.
The Establishment Identity Update – Business service is an electronic service provided by the General Organization for Social Insurance (GOSI) through the Taminati A’mal platform. It allows business owners to update or modify their establishment’s primary identity information registered in the system, including the trade name, economic activity, commercial registration number, national address, and legal entity type. The purpose of the service is to ensure accuracy of establishment data in GOSI’s system in line with official updates from government records. Employers or authorized representatives can access their Taminati A’mal account, open the establishment file, and select “Update Establishment Identity Information.” Required data fields such as business name, activity, or CR number can be updated, with official documentation like an updated commercial registration or valid business license attached. The request is reviewed electronically and verified with external authorities such as the Ministry of Commerce and the General Authority for Small and Medium Enterprises, after which the update is approved if all conditions are met. This service is vital for maintaining transparent insurance records and ensuring that establishment data remains accurate, current, and compliant with national business regulations. Importance of the Establishment Identity Update – Business Service Maintains accuracy of establishments’ foundational data within the GOSI system. Enhances coordination between establishments and GOSI for financial and administrative transactions. Improves integration between GOSI and other government agencies’ databases. Ensures legal compliance and prevents potential regulatory violations. Facilitates data verification for contracts and government procurement activities. Challenges and Difficulties Related to the Service Requirement to provide official updated documentation like commercial registration certificates. Potential delays if discrepancies exist between inter-agency data sources. Employer’s obligation to proactively update details following any legal or organizational changes. Mandatory consistency of data with Ministry of Commerce and Saudi Post systems for validation. Continuous follow-up required to confirm request status and official approval completion
A service through which the employer can automatically complete the data of the registered non-Saudi employee.
The Complaint or Inquiry Submission – Business service is an online service provided by the General Organization for Social Insurance (GOSI) through the Taminati A’mal platform. It allows employers and their authorized representatives to submit official complaints, inquiries, or feedback on electronic services, contribution accounts, or procedural transactions. This service aims to strengthen the communication channels between establishments and GOSI while ensuring timely and transparent resolution of complaints in line with governmental service standards. The process involves signing in via the National Single Sign-On system (Absher Business), selecting the “Submit Complaint or Inquiry” option, and filling out the form with establishment details, subscriber or employer ID, and a full description of the request. Supporting documents, such as prior correspondence, invoices, or notices, can be uploaded as evidence. Upon submission, users receive a tracking number to monitor their case progress. GOSI typically responds within five business days via email or notifications within the platform. The service is available to all registered establishments in GOSI’s database, including small, medium, and large enterprises. Importance of the Complaint or Inquiry Submission – Business Service Provides a unified and secure channel for official electronic communication with GOSI. Enables employers to submit and follow up on their cases without physical visits. Enhances procedural transparency and public trust in government institutions. Guarantees complaints are handled within specific timeframes according to quality standards. Facilitates direct access to professional support and regulatory clarification. Challenges and Difficulties Related to the Service Accuracy of submitted data is essential for quick processing and resolution. Delays may occur if uploaded attachments are unclear or incomplete. Only official approved channels may be used; informal submissions are disregarded. Employers must regularly monitor their request number until official closure. Requests must be written in a formal and clear manner to help specialists identify the issue.