Explore 24 services offered by Qiwa Platform. We provide comprehensive support for all your business needs with this government entity.
The Contract Management and Documentation service on the Qiwa platform is a core digital HR solution provided by the Saudi Ministry of Human Resources and Social Development to modernize workforce management, enhance transparency, and protect the rights of both employment parties in the Saudi market. This service enables businesses to fully create, document, modify, and terminate employment contracts electronically, eliminating paperwork and physical office visits, thereby speeding up processes and saving resources for employers and employees. Employers or HR managers start by logging into Qiwa, selecting the Contract Management and Documentation service, then adding company and employee details plus contract specifics (type, salary, allowances, probation period, benefits, start date, etc.). The contract is sent electronically to the employee for review; they may accept, reject, or request amendments. Upon mutual approval, the contract is officially documented and linked to the employee’s record in the General Organization for Social Insurance (GOSI). The platform supports contract documentation for both Saudis and expats, and accommodates all contract types including fixed-term, indefinite, part-time, and remote contracts. It provides tracking for contract status and documentation rates, allowing businesses to monitor contracts under review, unverified, or expired, and produce compliance reports. The platform also simplifies contract termination according to ministry regulations, and enables employees to track their rights, severance entitlements, and requests through Qiwa. Service benefits include digital archiving of contracts, legal protection for both employees and organizations, easy review/modification, verification of data accuracy across agencies, and digital transformation towards a paperless workplace. Qiwa emphasizes the necessity to document all contracts from the start of employment to termination to fully safeguard rights. Importance Speeds up hiring and documentation processes, integrates with GOSI. Enhances transparency and legal protection for all parties. Facilitates contract archiving and electronic verification. Reduces errors and ensures full labor law compliance. Challenges Requirement for continuous updating of employer and employee data for valid documentation. Managing contract and template changes to align with regulatory updates. Handling high contract volumes during peak times and onboarding.
The Instant Work Visa Issuance Service is a key digital feature available through the Qiwa platform operated by the Saudi Ministry of Human Resources and Social Development, targeting private sector businesses. This service enables compliant enterprises meeting Saudiization quotas and requirements to instantly issue work visas for non-Saudi professionals without delays, additional paperwork, or physical labor office visits. Employers start by logging into their Qiwa business account, navigating to services, and selecting “Instant Work Visa Issuance.” Eligibility requires a valid commercial registration, active work permits, no labor or insurance violations, and sufficient visa quota based on sectoral Saudiization rates. Visa fees are typically SAR 2,000 per visa, paid via official government channels. After choosing the visa type and entering required details (nationality, religion, port of entry, quantity needed), employers submit and electronically review the request. Upon approval, instant visa documents are generated for use in hiring workers from abroad. The process is fully digital, ensuring near real-time issuance given established eligibility. The service allows businesses to track all issued visas, manage workforce records, and generate compliance and quota reports. It sharply accelerates private sector hiring, strengthens access to skilled labor, reduces administrative overhead, and increases transparency for both employers and employees. Importance Rapid talent acquisition and workforce supply with no delays. Promotes compliance and streamlines workforce tracking. Safeguards the rights of employers and workers through clear procedures. Reduces errors and boosts process transparency. Enhances Saudi private sector competitiveness in attracting top talent. Challenges Meeting localization quotas and maintaining visa quotas. Accurate employee records to avoid recruitment issues. Navigating evolving government policies and requirements. Maintaining up-to-date data and electronic procedures.
The Worker Service Transfer is a digital service offered through Saudi Arabia’s Qiwa platform under the Ministry of Human Resources and Social Development. It facilitates the official and smooth transfer of expatriate workers’ services from one employer to another, ensuring employee rights and full access to employment data and history. The process begins with employer or HR manager login, selecting “Employee Transfer,” choosing the correct transfer path such as “Transfer worker from another employer,” entering the worker’s Iqama number, and specifying the receiving company. The transfer request is sent to the worker via SMS for approval, followed by consent from the previous employer to finalize the transfer. Conditions include no residency violations by the worker, limited residency duration limits for transfers to new employers, and the existence of a validated employment contract. Employers must notify previous employers 30 days before contract expiry as per transfer regulations. The platform tracks the request status from initiation to issuance of a new Iqama. The service offers a flexible mechanism for companies to manage workforce needs efficiently with minimal legal delays, increasing transparency and labor compliance. It supports the Saudi labor market development and boosts private sector HR management. Importance Regulates workforce mobility maintaining all parties’ rights. Speeds up transfer processes to meet business demands. Improves transparency and compliance between workers and employers. Provides detailed tracking and reporting for transfer status and regulation adherence. Challenges Obtaining worker’s consent through digital communication. Managing notification and transfer timeframes. Handling complex or non-compliant transfer cases. Keeping system updated with latest labor law changes.
The Work Permit Issuance Service on the Qiwa platform, run by Saudi Arabia’s Ministry of Human Resources and Social Development, enables employers to quickly and efficiently issue work permits for non-Saudi workers using an integrated digital system. This service is a critical step to register foreign workers and obtain official work authorization in compliance with Saudi labor laws, required prior to residency issuance. The process involves employer login, navigating to the work permits section, selecting new permit issuance, entering worker details (personal info, contract type, salary, job duration), and electronically submitting the application. Permit data is validated and linked with the worker’s record in the General Organization for Social Insurance. The platform allows tracking permit status and sends alerts for renewals. The service complies with the Saudization and labor segment system, prohibits issuance if the employer is in the red zone, and applies government fees (typically SAR 100 per permit). It supports various permit types including fixed, indefinite, part-time, and remote work contracts, ensuring both employer and employee legal protection, reducing paperwork and office visits. Importance Simplifies and expedites foreign labor permit issuance. Ensures compliance with labor and Saudization regulations. Supports workforce monitoring and formal labor system organization. Enhances transparency and reduces labor violations. Advances Saudi Arabia’s digital transition in workforce management. Challenges Accurate and up-to-date employer and employee data critical to process success. Managing peak demand for application processing. Staying current with labor law changes and system updates. Employer awareness and compliance with permit issuance policies.
The Saudization Certificate Issuance Service is a fundamental digital service provided by the Qiwa platform under the Saudi Ministry of Human Resources and Social Development. It issues an official certificate showing the extent of a company’s compliance with Saudization quotas under the Nitaqat system. This certificate is essential for companies applying to government tenders, accessing payment releases, and improving labor market transparency and regulatory compliance. To obtain the certificate, companies must have maintained at least a 50% Saudization rate over the twelve months preceding the application. The issuance process is fully digital through Qiwa, where employers or HR managers submit requests, and company data and localization rates are automatically audited. Certificates are only issued once compliance thresholds are met. Qiwa provides businesses with continuous Saudization reporting, simplifies workforce management under labor laws, and offers technical support and efficient document retrieval services without paperwork. Importance Reinforces compliance with Saudization policies supporting national employment and reducing unemployment. Facilitates completion of governmental procedures related to contracts and tenders. Establishes a reliable standardized method to verify company localization performance. Enhances transparency between government entities and the private sector. Improves business experience through digital automation and reduced bureaucracy. Challenges Maintaining sustained Saudization to meet compliance ratios. Accurate and updated employee records in the system. Effective handling of non-compliance to avoid disrupting operations. Rapid adaptation to ongoing Saudization policy changes and reforms.
The Appointment Booking Service is an electronic service provided by the Ministry of Human Resources and Social Development in Saudi Arabia. It aims to organize and manage appointments for visits to various ministry branches, covering labor, social development, and public civil services. The service reduces congestion at ministry offices and improves user experience by facilitating timely and easy access to needed services. Users can book appointments via the ministry’s web portal or official mobile apps. The process involves selecting the appropriate city and branch, choosing the visit date and time, entering basic user data such as national ID or residence number and phone number, followed by CAPTCHA verification for security. Appointment details are sent via SMS, with options to modify or cancel electronically. The service is free and available for employers, individuals, and visitors alike. It supports efficient access to ministry services through scheduled bookings and electronic coordination. Additionally, it allows booking appointments with senior officials to enhance interaction and service quality. Importance Improves visitor flow management reducing waiting times and crowding. Saves time and effort through easy digital scheduling. Enhances user satisfaction with government e-services. Supports ministry goals of effective communication and empowerment. Facilitates access to diverse services increasing user contentment. Challenges Keeping appointment schedules updated and handling rising demand efficiently. Managing cancellations and no-shows for better organization. Providing technical support for less tech-savvy users. Integrating with other ministry systems for seamless user experience.
The Worker Profession Change Service available on Saudi Arabia’s Qiwa platform, under the Ministry of Human Resources and Social Development, allows employers to submit requests to change or update the registered occupations of their expatriate employees to better match their real job functions or qualifications. This service ensures that employee occupational records align with residency documents and labor regulations. The process starts with the sponsor or HR manager logging into Qiwa, selecting “Change Profession” under job management services, choosing the employee and a new allowed profession from the unified Saudi occupational classification. Some professions require professional licenses or certifications from official bodies like the Saudi Council of Engineers or Ministry of Agriculture depending on the field. Requests are electronically sent to the employee for approval and reviewed by competent authorities ensuring all criteria are met. The fee for profession change is typically SAR 1,000 payable via the SADAD payment system. Upon approval, the system updates the employee’s official records including social insurance. The service helps align workforce skills with occupational roles, supports Saudization policies, regulates labor market practices, and allows employers greater HR data management and compliance. Importance Ensures job title accuracy reflecting actual work performed. Simplifies data updates and regulatory compliance. Supports nationalization goals and labor market integrity. Reduces legal violations from occupational mismatches. Empowers organizations for effective human resources control. Challenges Completion of required documentation for profession changes. Handling cases requiring special licenses or professional certificates. Keeping occupational data current with sectoral shifts. Securing employee approval and processing completion monitoring.
The Authorized User Account Creation Service is a digital service provided by Saudi Arabia’s Ministry of Human Resources and Social Development. It enables business owners to appoint authorized users to act on their behalf within the Qiwa platform and ministry services, facilitating the electronic management of employee and labor-related transactions. The authorized user gains multiple permissions including application submissions, case monitoring, document issuance, and other labor-related processes without direct employer involvement. The setup process involves employer or HR manager logging into Qiwa, selecting the option to define or add a new user, entering details such as name, national ID or residence number, mobile number, and assigning the appropriate permissions. Electronic approval by the employer is required to ensure security and confidentiality. Authorized accounts can manage all platform services including work permit issuance and renewal, contract documentation, service transfers, appointment scheduling, and more, enabling data uploads and updates that enhance electronic workflow within the company. The ministry provides technical support and detailed guides for efficient service use. Importance Speeds up transaction processing and reduces reliance on in-person visits. Distributes administrative responsibilities among authorized personnel. Improves time management and reduces errors in processing applications. Ensures secure and transparent transaction handling. Supports digital transformation and ongoing work system updates. Challenges Ensuring precise definition and control of authorized user permissions. Regular updating of authorized user data. Managing account suspensions or expired permissions. Providing consistent user support and training for service adoption.
The Account Creation Service is a digital service offered by Saudi Arabia’s Qiwa platform under the Ministry of Human Resources and Social Development. It enables individuals and business owners to create their own accounts to access a wide range of advanced digital labor market services. Creating an account allows seamless access to services like work permit issuance and renewal, contract registration, employee service transfers, Saudization certificates, and many other services facilitating HR management in Saudi Arabia. For individuals, the process starts by visiting the Qiwa website or downloading the mobile app, selecting “New Registration,” entering the national ID or residence number, mobile number registered with Absher, receiving a verification code via SMS, then setting a strong password with a mix of letters, numbers, and symbols. Account activation is completed through a verification link sent to the email, after which users can log in and manage their services. For business owners, registration includes entering commercial registration numbers, company info, and mobile number, plus the same verification and password setup. Activated accounts allow business owners to manage their company profiles, add or authorize users, issue employee-related documents, monitor Saudization compliance, and operate other administrative services. The service is characterized by ease of use, data security, and integration with other government e-systems such as Absher to ensure data integrity and continuous updates. Qiwa also offers technical support to help users create and maintain their accounts. Importance Enables comprehensive access to Qiwa digital labor services. Simplifies transactions and reduces paperwork and field visits. Improves user experience with unified and secure interface. Supports compliance with Saudi labor and nationalization regulations. Facilitates communication with government entities and interactive services. Challenges Requirement for a registered mobile number and accurate Absher data. Necessity of strong passwords to ensure account security. Handling issues like non-receipt of verification codes or emails. Ensuring consistent updates of personal and corporate information
The Visa Cancellation Service is a digital solution on the Qiwa platform, provided by Saudi Arabia’s Ministry of Human Resources and Social Development. It enables business owners to electronically cancel professional work visas (instant or permanent) issued for expatriate workers, without visiting government offices, with an option of refund if canceled before use—the credit is automatically returned to the recruiting balance or company account. The process begins with the employer logging into Qiwa, navigating to the visa section to review all issued visas. The employer selects the visa to be cancelled, clicks “View Details” or the three-dots menu, then chooses “Cancel Visa.” A confirmation message appears; on submission, the cancellation request is automatically sent to government authorities. Once approved, recruitment quotas are updated and—if the visa was unused and paid for—refunds are processed within 24-48 hours to the original payment source. This service streamlines workforce planning, allows precise control of company recruitment needs and financials, and helps maintain a clear record of active and canceled visas, reducing buildup of unused visas. It is a key part of the HR digital transformation strategy for the private sector. Importance Enables rapid electronic visa cancellation in line with official recruitment policies. Recovers quotas and payments to support agile hiring strategies. Enhances oversight of active visas and reduces unused visa issues. Boosts digital HR operations and slashes the need for traditional office visits. Improves user experience for business owners and authorized users. Challenges Ensuring the visa is canceled prior to use or assignment for those entering the kingdom. Managing high cancellation request volumes during peak or seasonal demand. Tracking refund status and following up on delayed bank transactions. Raising user awareness of compliant cancellation procedures.
The Work Interruption Reporting Service is a digital service by Saudi Arabia’s Qiwa platform under the Ministry of Human Resources and Social Development. It enables employers to file official reports of expatriate workers’ absence from work according to regulatory procedures to protect employers' and employees' rights, ensuring transparency and fairness in the labor market. The service facilitates rapid and documented absentee reports without visiting labor offices. Employers log into their Qiwa business account, go to “Contract Management,” then select “Employees Absent from Work.” They choose the absent employee(s) and submit a report specifying the reason from predefined options. Instant electronic notifications are sent to employees, giving them an opportunity to respond or communicate if absences are justified. The system verifies eligibility conditions such as the worker being expatriate, contract expired or invalid, and valid residency for over 60 days. Upon qualification, the absence status is formally recorded, and contract details are updated with social insurance and related authorities. Termination requests can also be submitted and monitored electronically. This service stabilizes the labor market by reducing unexcused absences, protects employers against losses from absenteeism, and ensures employees' rights. It facilitates legal and organized communication for handling emergencies or sick leaves. Importance Accurate documentation of absences to uphold all parties’ rights. Streamlines administrative procedures with clear absentee management methods. Supports Saudization policies and compliance monitoring. Enhances protection mechanisms for employers and workers via oversight. Improves workplace environment and contract transparency. Challenges Ensuring submission compliance with accepted criteria and regulations. Efficiently managing high volume of absence reports during peak times. Resolving disputes if parties disagree. Providing sufficient awareness to employers and employees regarding service use.
The Password Recovery Service on the Qiwa platform, provided by Saudi Arabia’s Ministry of Human Resources and Social Development, enables users to reset their account passwords in case of loss or forgetfulness. The service ensures secure and swift access restoration through multiple verification methods to protect data and prevent unauthorized entry. The process involves navigating to the Qiwa login page and clicking the 'Forgot Password' option. Users enter their national ID or residence number linked to the account, after which a verification link is sent via SMS (OTP) to the registered mobile number. Users enter this code to confirm their identity, then set a new password requiring at least 10 characters including uppercase, lowercase, numbers, and symbols to ensure security. Designed for user-friendliness and privacy protection, the service employs advanced encryption techniques. Users may update their contact information to facilitate future recovery. The platform provides guidance materials and technical support for a smooth recovery experience. Importance Secures accounts against unauthorized access. Allows fast self-service password reset without direct support interaction. Ensures continuity of access to Qiwa’s electronic services. Builds user trust in governmental digital platforms. Mitigates risks of hacking and cyber theft. Challenges Accurate user identity verification to avoid service misuse. Handling technical glitches or delayed verification messages. Educating users on data protection and account security. Managing cases where users forget security information required for recovery.
The Training Disclosure Service is an official electronic service offered by Saudi Arabia’s Qiwa platform under the Ministry of Human Resources and Social Development. It aims to enhance the quality and efficiency of training programs within private sector establishments by mandating companies with 50 or more employees to annually disclose their workforce training data via the digital platform. The disclosure includes detailed information on completed training hours, types of training activities, and trainee counts across categories such as employees, students, graduates, and job seekers. The process starts with logging into the company account on Qiwa, then navigating to the 'Training Management' or 'Training Disclosure' service. Organizations fill out a disclosure form covering training programs, budgets spent, and general training plans. The disclosure period typically spans from early September until the end of January annually, allowing companies to review and save changes before final submission. Upon completion, a detailed report is generated that reflects the company’s compliance with workforce skill development plans. This service is vital for promoting transparency and accountability in employee training, supporting continuous professional development aligned with Saudi labor market requirements and Vision 2030. It helps improve productivity and competitiveness of enterprises while enabling the ministry to monitor training plan implementation and improve the quality of applied training programs in the private sector. Importance Ensures transparent reporting of training programs and HR plans. Enhances employee skill development opportunities and career goals. Supports periodic evaluation of training effectiveness and impact. Contributes to Saudi labor market competitiveness and advancement. Provides documented data aiding strategic training decisions. Challenges Commitment from organizations to enter comprehensive and accurate training data. Monitoring training disclosure compliance within the set deadlines. Continuously updating disclosure forms to meet evolving needs. Ensuring engagement of all stakeholders for effective implementation.
The Establishment File Data Modification Service is a digital solution provided by Saudi Arabia’s Qiwa platform, under the Ministry of Human Resources and Social Development, allowing companies to accurately and smoothly update their registered information. Modifications cover commercial registration details, business activity, contact numbers, email, address, and employee counts, ensuring the establishment’s records reflect the actual situation and improve service quality and workforce management. The process involves logging into the company account on Qiwa, navigating to 'Establishment Management,' selecting data fields to modify, entering updated information, and attaching official supporting documents such as a renewed commercial registration certificate. Submissions are reviewed and approved by relevant authorities, with automatic notifications sent to companies about the update results. This service enhances establishment data transparency, facilitates Saudization requirements compliance and labor segment system compliance, and supports detailed reporting for strategic decision-making and efficient operational management. Importance Ensures up-to-date and credible company information in government systems. Facilitates smooth processing of related services like work permits and recruitment. Supports compliance with Saudization quotas and improves sector classification. Empowers companies to undertake strategic and technical planning using accurate data. Reduces errors and legal issues caused by outdated or incorrect records. Challenges Ensuring users provide correct and updated official documents. Accelerating request review and approval by authorities. Handling diverse data types requiring tailored updates per system needs. Raising awareness on periodic data updates to avoid systematic problems.
The Establishment File Cancellation Service is an electronic service offered by Saudi Arabia’s Qiwa platform under the Ministry of Human Resources and Social Development that enables business owners to officially close and delete their company file after meeting all regulatory requirements. This action suspends all linked services such as visa issuance, work permit renewals, workforce management, and updates the closure status in the General Organization for Social Insurance. The process streamlines legal exit from ministry systems without the need for in-person office visits. Cancellation requirements include: No employees actively working or absent from work. No issued but unused work visas. No pending service transfer requests. No active employment contracts or outstanding debts. Resolution of any violations or ongoing legal cases. Revocation of licenses and commercial registrations. The service is accessed by employer or authorized user login on Qiwa, navigating to “Establishment Information,” then selecting “Close Establishment” or “Cancel Establishment File.” Conditions are verified prior to final approval. Progress can be monitored electronically and status updates are provided by competent authorities. This service facilitates orderly business liquidation and full control over the cancellation impact across Qiwa and social insurance services, saving time and ensuring legal compliance. Importance Ensures legal closure and comprehensive service suspension. Finances and penalties are settled pre-cancellation. Prevents continued ministry service use for closed companies. Officially documents relationship termination with regulatory bodies. Mitigates legal and financial risks associated with inactive businesses. Challenges Guaranteeing full compliance with closure criteria before application. Monitoring resolution of violations and financial obligations. Handling legal disputes delaying cancellation. Educating business owners on data updates and application tracking.
The Establishment Activity Change Service is an electronic service on the Qiwa platform under Saudi Arabia’s Ministry of Human Resources and Social Development. It enables business owners to officially modify their registered commercial activity online, ensuring their company records accurately reflect their current operations. This is crucial for legal compliance and updating government records. The process involves logging into the employer account on Qiwa, navigating to 'Establishment Management,' then 'Registration Information,' and clicking the “Change Activity” option linked to the unified industrial classification (ISIC4). After reading instructions, the user selects a new business activity from the available list and submits the request for official review. Requirements include providing accurate data and supporting documents like updated commercial registrations and licenses. The authorities verify compliance with regulations and Saudization ratios related to the new activity. Additional documentation or procedures may be required depending on the activity type. This service helps businesses stay compliant, competitive, and aligned with market conditions and investment opportunities. It is user-friendly with technical support, enhancing digital transformation in the private sector. Importance Accurate, documented activity updates to ensure compliance. Streamlines access to related permits and licenses. Supports ministry efforts to regulate labor market and segment management. Increases data transparency and enhances strategic decision-making. Enables businesses to adapt smoothly to economic changes. Challenges Ensuring accurate submissions to avoid rejection or delays. Continuous regulatory reviews to maintain activity compliance. Handling special licensing or requirements for specific activities. Educating business owners on digital change procedures and requirements.
The Establishment Locations Management Service is a comprehensive electronic solution provided by the Qiwa platform under Saudi Arabia’s Ministry of Human Resources and Social Development. It enables business owners to add, update, and manage their company’s physical locations and branches flexibly and accurately. The service allows registering the company’s main site and its branches, and assigning employees to each location, ensuring efficient organization of work. Management is performed by logging into the company account on Qiwa and navigating to the “Manage Establishment Locations” section, where new sites can be added by entering the name, description, full address, and municipal license number if available. Locations can be added manually or linked to the municipality license. Users can also modify location status—activating or deactivating sites—and designate a primary branch that affects Saudization reports and regulations. The service integrates with Saudization systems and establishment segment classification. Accurate location data and employee assignments are prerequisites to fully leveraging Qiwa services like issuing/renewing work permits, service transfers, and contract management. Detailed reports showing each location’s status and assigned workforce facilitate compliance monitoring and human resource management. Importance Precise workforce distribution by locations and branches. Streamlines operational management and attendance coordination per site. Supports Saudization and labor segment compliance with updated data. Enhances labor regulation adherence and productivity. Enables management to track performance and perform needed analyses. Challenges Ongoing requirement to keep locations updated for service continuity. Data accuracy obligations for all registered locations and branches. Adapting to regulatory changes and applying them across various sites. Continuous technical support needs for users managing locations.
The Employee Location Assignment Service offered through the Qiwa platform is a digital government solution that enables Saudi Arabian establishments to accurately manage workplace locations by registering and updating branch sites and assigning employees to their actual work locations. This service facilitates compliance with regulatory authorities through a transparent and easy-to-use interface that allows managers to continuously update employee location data, enhancing administrative organization and simplifying government inspection procedures. The Qiwa platform integrates precise data management with multiple options for location determination, including national address or digital map. Importance of the Employee Location Assignment Service. Enables establishments to comply with ministerial decisions and existing regulations requiring precise updates on branch locations and personnel assignments. Supports government supervision by providing transparency and reliability in employee location data, which aids in enforcing penalties or corrective measures for violations. Enhances operational efficiency through continuous monitoring of workforce distribution across locations, improving human resource management. Facilitates smooth employee transfers and management by electronically updating locations without complex manual procedures. Reduces administrative delays and complexities thanks to the electronic integration and user-friendly interfaces offered by the Qiwa platform. Challenges in Completing or Issuing the Employee Location Assignment Service. Requires utmost data accuracy to ensure acceptance and prevent application rejections due to errors or inconsistencies. Coordination with multiple government authorities for validation might complicate the final approval process. Technical challenges in managing continuous updates and ensuring the reliability of locations within the system. Potential technical or administrative delays during peak times or maintenance periods. Variability in establishments’ readiness to adopt platform technologies, impacting service quality and utilization.
The Subscription Renewal Service on the Qiwa platform is the cornerstone for maintaining continuous access for establishments to advanced digital tools and services supporting human resource management. This service allows establishments to renew their annual subscriptions electronically through a streamlined process beginning with logging into the business account, navigating to the subscription management section, and selecting the expired subscription for renewal. The platform provides a subscription summary with fees due, and payment can be made electronically via multiple options such as credit cards or payment numbers, thereby preventing service disruptions and ensuring seamless digital integration with government systems. The service emphasizes accurate updating of critical information such as the national address and contact details, enhancing the precision of official reports and government data. Importance of the Subscription Renewal Service. Ensures continuous access to advanced digital solutions that improve HR management and facilitate Saudization. Protects establishments from service interruptions that could negatively impact operational flow and regulatory compliance. Enhances data integrity by enabling periodic updates, promoting transparency, and reducing risks of violations. Simplifies electronic renewal, reducing administrative burdens and saving significant time and effort for business owners. Supports integration across government entities by maintaining updated and organized workforce-related data. Challenges related to Subscription Renewal Service. Adherence to payment deadlines is critical to avoid service suspension and administrative disruption. Complications may arise during data updates requiring precise follow-up to ensure approval. Technical glitches or delays might occur during peak periods or scheduled platform maintenance. Verifying financial and regulatory status of the establishment is necessary to clear any issues blocking renewal. Variances in establishments’ familiarity with the electronic system affect renewal speed and efficiency.
The Employment Contract Modification Service is an advanced digital service provided by the Qiwa platform that enables employers and establishments to precisely and flexibly amend documented employment contracts for employees in a simplified electronic process. This service allows updating contract clauses such as job title, contract duration, housing allowance, and other details while ensuring employee approval electronically before official validation. The procedure begins by the employer logging into the establishment’s Qiwa account, selecting the contract management service, editing the documented contract, and sending it to the employee for review. Upon approval, the amendment is automatically adopted as the official contract. The platform offers a secure and transparent environment protecting both parties' rights and enhances the electronic contracting system in the Saudi labor market. Importance of the Employment Contract Modification Service: Enhances flexibility in managing employment relationships aligned with work developments and organizational needs. Ensures official and legal documentation of amendments, eliminating the need for complex paper-based procedures. Supports employee rights by activating their role in reviewing and approving modifications via electronic consent. Facilitates contract clause updates positively impacting internal work systems and compliance with local regulations. Increases transparency between employer and employee, reducing potential disputes caused by misunderstandings or unclear terms. Challenges related to the service: Necessity of securing employee approval for amendments to validate the new contract, which may cause delays in some cases. Technical or administrative difficulties users might encounter during modification, review, and approval stages. Requirement for accurate data entry and correct document uploads to avoid rejection or procedural delays. Managing differences in platform familiarity among new users and their ability to efficiently handle modifications. Ensuring regular data updates to keep pace with the fast-changing labor market and employment requirements.
The Work Permit Renewal Service, available through the Qiwa platform, offers an integrated electronic solution enabling establishment owners to renew work permits for expatriate employees easily and legitimately, ensuring continued lawful employment within the Kingdom. This service organizes the process precisely; employers log into their Qiwa accounts, select the establishment, and access the service to issue or renew work permits. After selecting the employee whose permit needs renewal, the appropriate renewal period is chosen (3, 6, 9, or 12 months), followed by reviewing the renewal summary and applicable fees, and finally completing payment electronically via multiple methods including credit cards or payment numbers. The permit status is updated electronically in Ministry of Interior systems such as Absher within a few hours, facilitating administrative tracking and minimizing traditional paperwork. Importance of the Work Permit Renewal Service: Ensures lawful continuity of expatriate workers within establishments, enhancing regulatory compliance and minimizing legal risks. Accelerates the renewal process through a unified electronic system, reducing time and effort compared to traditional procedures. Provides precise monitoring of work permit statuses and updates through the Qiwa platform, supporting data-driven administrative decisions. Helps reduce violations and financial penalties resulting from delays or lapses in the renewal process. Protects the rights of both employers and employees by organizing employment relationships in a modern, transparent manner. Challenges related to the Work Permit Renewal Service: Adherence to renewal deadlines is critical to avoid suspension or cancellation of work permits. Accuracy in selecting the renewal period in alignment with the nature of work and operational needs of the establishment. Potential technical or administrative delays during peak times or scheduled platform maintenance. Ensuring establishments are free of debts or financial violations before completing the renewal process. Variability in user experience with the platform may affect the speed and effectiveness of the service.
The Model Work Policy Creation Service is an electronic service provided by the Qiwa platform aimed at enabling establishments to quickly issue and approve a unified work policy consistent with the labor regulations and laws in Saudi Arabia. This service particularly benefits small and medium enterprises by allowing quick issuance of their work policy without complex procedures or long waiting times, with limited scope for adjusting clauses such as leave policies, holidays, and working hours as per the establishment’s needs. The platform ensures instant issuance of the approved work policy upon meeting the requirements and provides an electronic certification confirming approval, simplifying the legal and organizational process between employee and employer and minimizing labor disputes. Importance of the Model Work Policy Creation Service: Provides a unified regulatory framework forming a clear legal basis for labor relations within the establishment. Contributes to creating an organized work environment that helps reduce potential labor conflicts between parties. Allows establishments to customize some policy clauses according to their work nature. Facilitates rapid electronic approval of policies, shortening the time and reducing administrative procedures. Enhances compliance with the Ministry of Human Resources and Social Development regulations, safeguarding rights for all parties. Challenges related to the Model Work Policy Creation Service: Adherence to specific conditions and criteria for quick policy issuance, especially for small companies. Some establishments may face difficulty navigating the relatively complex platform system for beginners. Necessity for careful review of clauses when making adjustments to ensure compliance with labor laws. Possible minor delays caused by review and approval processes from the competent governmental authorities. Continuous vigilance to update and review policies in response to rapid legal and regulatory changes.
The Custom Work Policy Creation Service enables establishments to design an internal policy tailored to their industry, size, and operating model while fully complying with the Saudi Labor Law and its executive regulations. This service goes beyond the default template to include advanced operational details such as flexible work arrangements, shift structures, performance measurement mechanisms, remote work controls, professional conduct, information security, conflict of interest, and confidentiality. Through the Qiwa platform, companies select the custom policy path, draft the policy internally or with an approved law office, then submit it electronically for review, approval, and issuance of a digital certificate. The approved policy becomes accessible to employees electronically, ensuring transparency, reducing disputes, and making organizational rules binding and clear. Importance of the Custom Work Policy Creation Service: High alignment of HR policies with real-world operations and sector-specific needs (healthcare, tech, logistics). Stronger compliance through precise, enforceable clauses that reduce violations and penalties. Operational efficiency via clear behavioral standards, procedural pathways, and disciplinary consistency. Fewer disputes by clarifying rights, obligations, grievance channels, progressive discipline, and sanctions. Digital enablement by publishing the approved policy to employees and recording acknowledgment electronically. Challenges related to the Custom Work Policy Creation Service: Legal precision in drafting to avoid conflicts with law or regulatory constraints, often requiring expert review. Ongoing updates when regulations or operating models change, preserving internal consistency. Policy balance between managerial flexibility and employee rights to pass approval without rejection. Demonstrable implementation through training, internal communications, and monitoring mechanisms. Approval prerequisites such as accredited law office review and responding to technical notes during the approval cycle.
A service that enables the employer to transfer the sponsorship of a dependent to the establishment.